Frédéric highlights TCS’ experience and attention in dealing with the customer experience aspect of the solution, which was of immense help to the bank. BNPP Fortis also benefited from TCS’ experience in the field of mobile banking software development.
Frédéric mentions how TCS was fully embedded in all the phases of the project. He also highlights that the teams worked in close interaction loops and were open to suggestions.
Frédéric says that in this era of digital banks it is very important to be the first in the market. He acknowledges TCS’ help in launching the first digital bank in Belgium by BNPP Fortis. TCS also helped BNPP Fortis learn from the 'process of delivery' and Frédéric hopes to extend this partnership in the area of mobile banking. He also remarks that BNPP Fortis has been learning with TCS from its earlier engagements as well.