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    TCS is here to make a difference through technology.

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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Discover more
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      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      16 May 2025 TCS Named a Leader in Application Management Services by Everest Group
      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      11 Jun 2025 TCS at UK’s Future of Utilities Summit 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      View all
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    TCS Worldwide
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    • CMIS / case study

    British Telecom Boosts Trader Collaboration

    TCS transforms trader voice solution for the UK telecom major

    Share BT enhances trader voice solution to deliver business objectives
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    services

    Network Solutions and Services This will open an overlay

    Reimagining 5G and network solutions for future businesses

    CSPs and businesses need smart and resilient networks to unlock the power of new technologies. Learn how your business can grow with our network solutions.
    Learn More
     about Reimagining 5G and network solutions for future businesses
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    Related Insights
    Harnessing Generative AI in Telecom to Optimize Knowledge Base
    Discover how generative AI helps telecom companies evolve their knowledge bases, enable faster decision-making, improve problem-solving, and boost service delivery.
    Blog
    16 May 2025
    TCS Connected Enterprise: Accelerating the next era of digital change
    With the advent of 5G technology, explore how our network engineering and connectivity solutions can help enterprises improve operational efficiency.
    Solution
    28 Apr 2025
    Dynamic Federated Inventory – Maximizing Telco Asset ROI
    Learn how a Dynamic Federated Inventory solution can help telcos manage complex and hybrid networks, provide intelligent automation, and optimize asset usage.
    White Paper
    28 Feb 2025

    CHALLENGE

    British Telecom steps up focus on unifying trader voice collaboration

     

    Trader voice is a critical element for collaboration on trading floors. British Telecom was keen on deploying unified communications for the trading domain. However, the challenge was to develop a trading solution that could improve business agility, increase revenue, and enable remote support capability, while delivering on business objectives in an increasingly competitive environment. The need of the hour was to develop a cost effective and resilient trading voice solution that could interoperate with complex network infrastructure, enable faster collaboration as well as improve analytics.

     

     

    SOLUTION

    British Telecom builds a collaborative trading environment.

     

    Leveraging their ten-year-long partnership with TCS, British Telecom transformed the trader voice solution to a unified communications solution. TCS first developed a proof of concept on VoIP technologies and onboarded a team with thorough understanding of BT’s landscape and varied technical skills.

    The TCS team comprising technical, domain and functional experts helped the client leverage automation and cloud technologies to deploy a robust and agile solution. This in turn supported seamless migration from legacy technologies to faster and cost-effective voice solutions, while enabling real-time business decision-making. It allowed the traders to handle voice, video and instant messaging on multiple platforms, while improving customer experience and driving down cost.

     

    Benefits

    British Telecom boosts customer experience.

     

    British Telecom partnered with TCS to develop an effective unified communications solution for improved collaboration on the trading floors. The robust platform has in turn made the BT trade product fault tolerant. TCS utilized its expertise in the telecom domain and digital solutions to develop a fully scalable product that supports a large volume of voice trading activity. This has allowed the telecom major to seamlessly run live sites of the delivered product across the globe.

    Swipe Left
    Swipe Right

    TCS' talent pool aided BT with the right fit at the right time.”

    Finlay Fraser

    Principal Design Architect, BT

    Statistics

    Swipe Right
    Swipe Left
    100%

    of customer calls answered by traders

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