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Highlights
- India's Directorate General of Civil Aviation partnered with TCS to launch the eGCA platform, digitally transforming aviation governance. The platform streamlines licensing, certification, and regulatory services across 12 directorates and over 300 services.
- Underpinned by automation and real-time data analysis, this platform digitalizes critical functions, including e-licensing for pilots, boosting process efficiency, transparency, and compliance.
- This initiative supports the country’s Digital India mission, setting new standards for aviation oversight and service delivery.
India’s civil aviation sector is soaring to new heights, requiring robust governance and seamless regulatory oversight.
As the nation's apex aviation regulatory body, the Directorate General of Civil Aviation (DGCA) plays a vital role in ensuring the safety, compliance, and efficiency of air operations. To strengthen its capabilities and modernize aviation governance, DGCA partnered with TCS to launch the e-Governance for Civil Aviation (eGCA) platform, powered by TCS DigiGOV™.
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The eGCA platform is a comprehensive, integrated digital solution that centralizes and streamlines civil aviation processes across 12 directorates and over 300 services. These include licensing for pilots, aircraft maintenance engineers, and air traffic controllers; certification of aerodromes; issuance of air operator certificates; and oversight of airworthiness standards and air transport services by Indian and foreign carriers. The platform also supports the investigation of accidents and incidents, enhancing the DGCA’s regulatory oversight.
Through this digital transformation, TCS has enabled DGCA to offer efficient, secure, and transparent services to all stakeholders. The eGCA portal facilitates real-time service delivery, improving turnaround times by up to 30%, and reducing manual intervention. It ensures seamless data exchange, provides a unified identity across services, and enhances compliance monitoring through powerful data analytics and automation capabilities.
A landmark innovation under this initiative is the issuance of electronic licenses for pilots, making India the second country globally to implement such an advanced system, with approval from the International Civil Aviation Organization (ICAO). This initiative introduces a unique, integrated e-logbook for pilots, enabling seamless integration with airline operators. Pilots no longer need to manually file daily flight experience, as the system automates rule validation and license eligibility, enhancing safety and operational efficiency.
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The platform also automates the approval of complex domestic and international flight schedules, enabling real-time updates and minimizing delays. With built-in tools like mobile applications, chatbots, and cloud integration, the eGCA platform supports better planning, coordination, and decision-making at every level.
This transformation aligns with the Government of India’s vision for Digital India and good governance. By enabling a more responsive, transparent, and accountable aviation ecosystem, TCS and DGCA are together setting new benchmarks in regulatory excellence and operational agility, paving the way for innovation and growth in India’s aviation sector.
Testimonials
"Based on the Prime minister's vision for an Atma Nirbhar Bharat, I'm confident that the unveiling of this eGCA initiative will go along way in insuring both ease of doing business in India as well as making ourselves much more focused on an eGovernance model. Our insistence and our steadfast resolve in making sure regulatory processes are much more efficient, much more customer driven are now propounded in our eGCA initiative. I would like to congratulate all the stakeholders eGCA in particular and also all the stakeholders that have come together to make this venture possible. It is our resolve to be customer facing, it is our resolve to be customer centric., it is our resolve to be in the service of all our stakeholders. I'm confident that this eGCA initiative will go along way inservicing all our customers in the years to come. I would also like to take this opportunity to congratulate TCS and innovative IT solution provide in assisting us, in making sure that we achieve this goal of customer centric delivery. Congratulations to the full team and I hope that all our stakeholders are satisfied with the new service delivery mechanism that, eGCA is going to perform."
"The eGovernance project launched by DGCA in consultation with TCS, at the initiative of our honorable Prime Minister is a great project to digitally access DGCA and its services. It will bring greater ease of doing business within DGCA. It will make the lives and the tasks of the stakeholders that much better, and it will ensure that the productivity increases. I wish the DGCA and the TCS the very best and hope that all the stakeholders will enjoy this digital experience."
“The eGCA project aims to enable digital interactions between DGCA and its stakeholders for all its processes and functions. The digital platform would add value to the safety regulatory functions of DGCA and it would also ensure seamless communication with its stakeholders.”
“I congratulate while DGCA team, as well as TCS team for their extraordinary efforts and hard work for the successful completion of the eGCA project.”
