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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    • Public Services
    • case study

    CGDA Launches SPARSH Platform to Ensure Timely Pension Disbursements

    Share CGDA Launches SPARSH Platform to Ensure Timely Pension Disbursements
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    INDUSTRY

    Public Services This will open an overlay

    Forward-thinking government for citizen-first services

    Learn how we ensure that technology and strategy work together to help governments redefine public services and put citizens at the forefront of governance.
    Learn More
     about Forward-thinking government for citizen-first services
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    Highlights

    • TCS-led SPARSH program enabled the government in sanctioning pensions on time
    • TCS built an end-to-end pension disbursement solution as part of the System for Pension Administration
    • The program digitally transformed the lives of pensioners ensuring transparent and timely disbursements

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    Challenge TCS Solution Benefits Quote What made it happen

    Challenge

    CGDA wanted a centralized pension management portal for defence retirees and civilians. 

    Defence Accounts Department (DAD) headed by the Controller General of Defence Accounts (CGDA), India, manages the pension sanction and disbursement for ex-defence personnel.

    The existing process relied on legacy systems, which lengthened the iterative pension sanction process causing inordinate delays. The entire mechanism was fairly fragmented, with the payment to nearly three million pensioners being done through more than 1,500 payment agencies.

    The absence of a centralized repository led to data inaccuracies which often resulted in under or overpayment of pension. There were also the problems of delayed closure of accounts and the probability of ghost pensioners.

    Collating data pertaining to sanction and payment for decision-making was onerous considering the multiple stakeholders involved in the process. 

    TCS Solution

    TCS DigiGOV™ Foundation ensured transparent and timely pension disbursements

    Leveraging its DigiGOV framework as the base platform, integrated with reusable components, TCS built an end-to-end pension sanction to payment solution as part of SPARSH (System for Pension Administration (Raksha)). It is a single digital platform catering to all the three categories of defence personnel and civilians. This platform offers breakthrough transformation features such as auto-detection of tampered data and re-authorization, auto-routing of cases and documents, auto re-computation and revision of entitlements. Key features include:

    • Parallel processing of pension administration

    • An automated system for sanction generation

    • A pensioner data verification process to enable pensioners to view their details over the portal before the culmination of sanction and issuance of pension order

    • Event-based notifications and real-time dashboard on a dedicated pensioner portal

    • Provision for simulation feature leveraging the pension rules

    • Transition toward centralized disbursement through RBI E-Kuber

    Benefits

    CGDA has brought a smile to millions of defence pensioners in India

    TCS’ DigiGOV-based portal has yielded a range of benefits such as:

    • Reduced cycle time of the entire sanction process, from over 18 months to less than one month

    • Drastic reduction in pensioner grievances

    • 100% precise tracking and aging of every claim 

    • Precise expenditure figures based on available historical data, bringing more accuracy in the budgeting and revision exercise

    • Daily reconciliation and closure of accounts (helps reduce three weeks of delay)

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    I believe a person attaining VRS to receive 1st payment within 2 weeks of retirement is a great achievement for SPARSH system and us all. Thanks once again for the co-operation extended by the core SPARSH members from TCS, CGDA and PCDA(P) Allahabad

    Office of the Controller of Defence Accounts

    Guwahati

    What Made it happen

    Click Here

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    The cloud-based solution helps states meet US PFML legislation demands and enables effective decision-making and fraud prevention for better worker support.

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