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    TCS is here to make a difference through technology.

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      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
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  • Who we are
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Want to be a global change-maker? Join our team.

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      Discover more
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      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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    TCS Worldwide
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    • Travel and Logistics
    • Case Study

    Maersk partners with TCS for end-to-end IoT-based reefer monitoring solution

    5 MINS READ

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    INDUSTRY

    Travel and Logistics This will open an overlay

    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
    Learn More
     about Data and AI in Travel Industry for a Memorable Passenger Experience
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    Cargotec-Kalmar Separation: Achieving Smooth IT/ERP carveout with TCS
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    18 Apr 2025

    HIGHLIGHTS

    • Maersk, the world’s leading ocean carrier, ships temperature-sensitive cargos like fruits, vegetables, meat, and pharmaceuticals in reefers.
    • It relied on third parties and manual methods to detect, notify, and resolve issues in reefer conditions, causing delays in fixes and higher operational costs.
    • TCS’ solution integrates real-time data from reefers with the enterprise solution at Maersk to enable quick decision-making and put in place predictive algorithms to help detect issues before they turned into problems. 

    On this page

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    The Challenge The Solution The Benefits Number views What made it happen

    The Challenge: Automate reefer monitoring

    Streamlining operations, automating reefer monitoring

    Maersk, the world’s leading ocean carrier and integrated logistics provider, ships temperature-sensitive cargos like fruits, vegetables, meat, and pharmaceuticals in refrigerated containers—reefers, whose ambient conditions need constant monitoring.

    Any deviation must be resolved with agility. Maersk, like most carriers, relied on third parties and manual methods to detect, notify, and resolve issues, causing delays in fixes and higher operational costs. There was a need for automation in shipping to revolutionize reefer monitoring with real-time visibility and a centralized solution for proactive operational decisions.

    The Solution: IoT-based monitoring solution

    IoT-based comprehensive monitoring solution

    With its deep domain knowledge of container shipping processes, TCS partnered with Maersk to define and develop the right fit architecture for a modular, loosely coupled solution.

    The core solution involved integrating real-time data from reefers with the enterprise solution at Maersk to enable quick decision-making on reefer conditions right from the container booking process. TCS provided multiple solutions during the journey, creating a benchmark for digital transformation in the shipping industry. In addition to automating alarm detection and corrections and closure, TCS provided a workflow solution to streamline actions by different internal and external stakeholders and a vessel-based solution to onboard reefer technicians. TCS also integrated predictive algorithms to help detect issues before they turn into problems and support the implementation of a mobility solution for Maersk’s equipment maintenance and repair vendors. Autonomous management of reefer controller’s software is now possible remotely.

    The solution, which has also provided visibility of monitoring data to Maersk’s customers, is built using Microsoft’s cloud IoT platform and technology components. It monitors a fleet of over 3,85,000 reefers and provides monitoring capabilities for over 450 vessels.

    The Benefits: Improved customer experience

    Improved customer experience, cost savings

    The initiative helps Maersk underscore its leadership in integrated container logistics. Cloud enablement ensures Maersk can carry cargo in the exact ambient conditions inside the container as desired by customers during the container booking process and promote sustainable business operations. The solution offered many benefits:

    • Automated monitoring at land and sea
    • Improved visibility of temperature conditions inside containers
    • Enabled real-time detection of reefer malfunction, compared to 12/24 hours through physical inspection in the traditional process
    • Enabled Maersk to provide customers with a complete supply chain solution
    • Reduced the risk of wastage of food items and critical cargo like medicines and blood plasma

    Number views

    Swipe Right
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    385k+

    Reefer containers

    connected

    2,400tons

    CO2 emission reduced

    Via predictive maintenance solution

    10million+

    Day count

    Events processed daily

    what made this happen

    tcs-aviana-enable-digital-transformation-improve-cx-card

    TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience. 

    Click here

    railway-blog-card

    With SAP S/4HANA and the SAP cloud platform, we enable smart and predictive maintenance and accelerate and de-risk digital transformation programs.

    Click here

    fluid-reserve-card

    With features like price bundling and marketing, our solution can intuitively customize products and services in the hospitality sector to increase revenue.

    Click here

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    Article | 18 Apr 2025   Opens in new tab
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