As a banking and mortgage domain practitioner, Kala has over 20 years of diverse experience across banking, mortgage operations, and consulting services.

She has spent most part of her career working with clients to complete the digital and operational maturity assessment of their mortgage business and partner with them to execute transformational programs underpinned by technology as per their budget, goals, and plan.

Kala holds a post-graduation diploma in business management. She is also a certified PMP consultant and a certified agile coach.