Industry
TCS Pace
TCS Pace™: Speedier Digital Transformation & Innovation in Business
Highlights
- Nearly two years after the launch of TCS Pace Port™ Toronto in July 2022, we reflect on the accomplishments that have defined our journey so far.
- The dynamic team has worked closely with its counterparts in the Canadian innovation ecosystem to provide clients with comprehensive solutions for a range of challenges.
- From fraud detection to enhancing customer experience and devising an app to help Canadians improve their health, the Toronto team has worked on a host of innovative projects.
On this page
The innovation edge
Innovation has always been the master weaver in the ever-evolving tapestry of the modern-day world, intricately threading the fabric of daily life with the golden strands of possibility.
Fueled by the latest technological advances and guided by TCS’ renowned innovation framework, TCS Pace Port™ Toronto opened its doors in July 2022. And now, halfway through its second year, let’s look back at just how much we have accomplished.
The dynamic TCS Pace Port Toronto team has worked closely with counterparts in the Canadian innovation ecosystem to provide clients with comprehensive solutions for challenges such as fraud detection and improving customer experience. During a busy first year, the team visited start-up boot camps, attended seminars and events, participated in university events, judged hackathons, and partnered with several local and global entities.
These solutions not only serve a commercial purpose for TCS customers, but also function as a vehicle to create and deliver value for consumers, society, and communities.
Making an impact
Check out some recent and current projects where innovation, technology, and business intersect to make a difference to our customers, their customers, and beyond.
- Presenting a payment solutions client with a concept for an AI-based way to protect its end users from fraud through detection and prevention.
- Showing credit unions how AI can help them enhance their customer experience in areas such as portfolio performance analytics and financial wellness planning, as well as process automation.
- Working with a major Canadian bank to create an improved, seamless user experience by embedding insurance into the services it is already offering existing customers.
- Partnering with another leading bank to conceptualize how to revamp their backend marketing operations to enhance the satisfaction of their customers while assisting them in achieving their diverse financial objectives.
- Devising an app to help Canadians improve their health by identifying when they may be smoking and creating distractions and deterrents to put them on the path to quitting.
Here are some exciting initiatives on the horizon that will address several pressing societal concerns and how to use technology, particularly AI, to help alleviate them. For example:
- Creating affordable housing
- Reducing food waste
- Contributing to food safety with non-meat protein sources
- Managing active wildfires
- Enabling carbon sequestration
Spotlight on TCS Pace Port™ Toronto
Problem? No problem
In many cases, this is where it all begins—the customer comes to TCS Pace Port with an issue, often an atypical one, and the team gets to work on the solution.
The first step is conducting a preliminary discussion to lay out the customer’s pain points and potential desired outcomes. The team then begins laying the groundwork for drawing on our contextual knowledge and leveraging TCS’ vast ecosystem to reach those outcomes. And that ecosystem is one of the things that sets TCS Pace Port apart from other innovation hubs. With a dedicated space in all facilities for bringing university students and faculty, start-ups, technology partners, and TCS experts together to ideate and co-create, collaboration and collective knowledge are built into the Pace Port experience. The result is that no matter how complex the problem is, we will assemble the perfect cohort of experts to solve it.
Making progress, together
The TCS Pace Port Toronto team has been hard at work to make the second year even better than the first
In addition to attending events as participants and judges, the team is now developing and hosting its own initiatives. In early November, TCS Pace Port Toronto partnered with Microsoft to host a first-of-its-kind Generative AI Hackathon for members of the Large Credit Union Coalition (LCUC). The LCUC has more than 2.8 million members across Canada and holds $150 billion CAD in assets.
This hackathon was designed to revolutionize financial services within the credit union system by harnessing the transformative power of Generative Artificial Intelligence (GenAI), with a special focus on the renowned GPT-3.5 and GPT-4 models.
More on GenAI
The TCS Pace Port Toronto team has co-created a unique blend of use cases for the insurance industry, which can be easily contextualized for customers with the help of experts and prompt engineers.
We also showcased a GenAI perspective to our key utility clients in Canada and North America, crafting a proof of concept for an Alberta-based utility and unlocking a world of potential for various aspects of its operations.
A look ahead
We at TCS Pace Port Toronto look forward to charting more exciting plans for existing customers and entering promising partnerships with new ones, and we hope you will join us.
