At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Surprising opportunities await retailers in 2023 despite forecasts of a challenging economic cycle and decreased consumer discretionary spending.
You have these already downloaded
We have sent you a copy of the report to your email again.
Shoppers across every generation are embracing technologies that help them make smarter choices. Retailers need to offer the ones that resonate most with customers and build an integrated customer experience (CX) strategy with the most ROI.
Consumers of all ages in the US and the UK want to use new technologies, based on their preferences, to enhance their shopping and buying experience.
Millennials in the US and the UK are more willing to share their personal information in exchange for a discount or perk. This powerhouse demographic will be essential for retailers to target in 2023.
Most consumers say:
As consumers tighten their wallets in today's economy, retailers must get smart and rely on data and insights with technologies that bring the best return on investment in the short- and long-term.
By focusing on Millennial buying power with tailored products, messaging and offers in the in the short- and medium-term, retailers can earn added loyalty and maximise a critical customer segment for years to come.
TCS Thought Leadership Institute conducted this retail consumer survey to uncover the latest retail shopping trends and understand the biggest influences on consumer behavior in 2023. Conducted in the US and the UK, it polled 1,500 cross-generational shoppers of all genders in each country.