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Retailers need to offer the technologies that customers want most

Consumers want better, technology-enabled experiences

Trends and takeaways

Top 3 Takeaways


US Retail - Trends & Takeaways


UK Retail - Trends & Takeaways

About the survey

TCS Thought Leadership Institute conducted this retail consumer survey to uncover the latest retail shopping trends and understand the biggest influences on consumer behavior in 2023. Conducted in the US and the UK, it polled 1,500 cross-generational shoppers of all genders in each country.

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