TCS OmniStore™: The foundation for future commerce

POS systems as digital influencers

Customers walking into stores are not just looking to buy products; they are seeking experiences, connections, and inspiration.  

They are embarking on a diverse and expansive journey of engagements with retail brands, breaking channel myths and barriers.

Amid the surge in omnichannel retailing, smart retailers are going all out to recast their in-store technology landscape to thrive in this experience economy. But point-of-sale (POS) systems—the focal point of stores—are struggling to serve the demands of ever-evolving customer expectations and modern retailing. Inherent limitations due to rigid architecture and hardware dependencies prevent POS systems from transcending their primary role as transaction enablers to enable digital commerce by becoming strong digital influencers in the path to purchase. Retailers cannot be in self-denial anymore; their legacy POS solution is simply not designed to deliver the experience of the future and support a seamless omnichannel strategy. 

Overview 

Customers recognize journeys, not channels, and they expect consistent experience across touchpoints.

Future stores should provide a unified journey experience of carts and orders, with contextual checkouts between online and store; bring customers, products, and associates together; and create new experiential hubs. By putting customers at the front and enabling commerce anywhere, TCS OmniStore, a unified commerce platform, helps you create the foundation for future retail that enhances customer experience.

Our Solution

Lay the foundation for future commerce with TCS OmniStore

• Unified customer journeys: Our rich catalog of over 500 macro and micro APIs, organized around 10 core domain engines and four omni connector engines, helps you to contextually bind business scenarios, processes, data and insights onto a single platform, thus offering all facets of commerce for seamless, integrated multichannel customer journeys and boosting omnichannel strategy.
• Future-ready architecture: TCS OmniStore is powered by a headless commerce architecture enabled by microservices/ APIs (Figure 1) with business-ready extensions to be in sync with dynamic customer expectations, and catering to new channel and brand expansions. You can build new services and apps quickly without worrying about channel constraints and serve diverse lines of business—general merchandise, discount, specialty, fashion, restaurant, post office, telecom, travel, and hospitality industries.
• Multi-purpose and multi-device fluidity: Our open architecture helps customers switch journeys between devices and realize seamless checkout anywhere in the store—from app to kiosk or colleague app to register—providing seamless omnichannel retail experience. You can flexibly orchestrate and render TCS OmniStore microservices along with reusable APIs in evolving touchpoints across the enterprise to create unique micro-experiences that modern retail demands.
• Intelligent store command center for autonomous sensing and self-healing: Future stores designed for interconnected experiences and automated operations will also be expected to be always-on, just like digital commerce for which reliability is critical. TCS OmniStore, powered by TCS ignio™, TCS’s self-learning, cognitive operations platform, autonomously monitors, preempts and self-heals issues to drive uninterrupted superior customer experiences.