TCS OmniStore is a unified commerce platform that helps lay the foundation for future retail. Its enriched catalog of domain-driven APIs and microservices can dynamically orchestrate omnichannel customer journeys, bringing customers, products, and associates together, and transform stores into experiential hubs.
Customers walking into stores are not just looking to buy products; they are seeking experiences, connections, and inspiration.
They are embarking on a diverse and expansive journey of engagements with retail brands, breaking channel myths and barriers.
Amid the surge in omnichannel retailing, smart retailers are going all out to recast their in-store technology landscape to thrive in this experience economy. But point-of-sale (POS) systems—the focal point of stores—are struggling to serve the demands of ever-evolving customer expectations and modern retailing. Inherent limitations due to rigid architecture and hardware dependencies prevent POS systems from transcending their primary role as transaction enablers to enable digital commerce by becoming strong digital influencers in the path to purchase. Retailers cannot be in self-denial anymore; their legacy POS solution is simply not designed to deliver the experience of the future and support a seamless omnichannel strategy.
Customers recognize journeys, not channels, and they expect consistent experience across touchpoints.
Future stores should provide a unified journey experience of carts and orders, with contextual checkouts between online and store; bring customers, products, and associates together; and create new experiential hubs. By putting customers at the front and enabling commerce anywhere, TCS OmniStore, a unified commerce platform, helps you create the foundation for future retail that enhances customer experience.
Lay the foundation for future commerce with TCS OmniStore
TCS OmniStore offers a plethora of benefits
Seamless and frictionless omnichannel retail experience
Unified ecosystem with singular commerce platform
Future-ready technology platform
Digital interoperability
Rapid agility and innovation
Lower TCO
TCS partners with over 100 global retailers, driving their growth and digital transformation journeys.
We are helping retailers become machine-first businesses with:
Future-ready business models: TCS is enabling retailers to transform customer experience and drive growth by building differentiated capabilities through a business-centric, product-based operating model; enterprise-wide adoption of agile; technology transformation through a Machine First Delivery Model™ (MFDM™) approach and cloud-first modernized platforms; and building ecosystems and new models.
Business value-focused and technology-powered transformations: Knowing where and how to intercept the value chain with technological interventions is key to realizing business outcomes from transformation. Our approach begins with building a strategic realization road map aligned with organizational vision and priorities. Through a structured scan of the landscape and design-thinking workshops with business teams, we identify use cases for automated, intelligent, and autonomous operations. Our curated library of AI algorithms and containers enable catalytic acceleration of transformation without adversely impacting the existing landscape and investments.
Strategic partnerships: Our strategic investments in TCS Pace Ports™, curated Co-Innovation Network (COIN™) of startups, academic partnerships with leading universities, our AI talent pool, and strategic alliances with Microsoft, Google, and leading tech vendors, are helping global retailers transform into automated, intelligent, and autonomous enterprises.
TCS OmniStore, a unified commerce platform, helps you create the foundation for future retail by putting customers at the forefront and enabling commerce anywhere.