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Perpetually Adaptive Enterprise

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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  • TCS TwinX™
  • TCS MasterCraft™
  • Jile™
  • TCS DigiBOLT™
  • TCS AI WisdomNext™
  • TCS Research
  • TCS Pace™
Perpetually Adaptive Enterprise
  • Industries expand here
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    • TCS Interactive
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  • Products and Platforms expand here
    • TCS ADD™
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    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
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    • TCS AI WisdomNext™
  • Research & Innovation expand here
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  • About Us

    We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
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    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
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    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
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    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
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    Want to be a global change-maker? Join our team.
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    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
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    What we do

    Perpetually Adaptive Enterprise

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    About Us

    We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    About Us
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom

    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
    • Media Kit

    Recent News

    24 Oct 2025 TCS Collaborates with Google Cloud to Launch Google Cloud Gemini Experience Center in Riyadh, to Drive AI Innovation Across MEA
    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    View all
    Find the latest news about TCS
  • News Alerts
  • Media Kit
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    Tata Consultancy Services Limited
    NSE:TCS
    INR
    Discover more
    • Management Commentary
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    • Retail
    • Solution

    TCS OmniStore™: The foundation for future commerce

    Share TCS OmniStore™: Reimagining Digital Commerce & Modern Retail
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    Omnichannel CX and Intelligent Innovation – The Future of Retail

    Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
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    TCS OmniStore: The foundation for future commerce

    TCS OmniStore is a unified commerce platform that helps lay the foundation for future retail. Its enriched catalog of domain-driven APIs and microservices can dynamically orchestrate omnichannel customer journeys, bringing customers, products, and associates together, and transform stores into experiential hubs. 

    Highlights

    • Inherent limitations due to rigid architecture and hardware dependencies make legacy systems incapable of delivering the experience of the future. 
    • TCS OmniStore is a unified, customer-centered commerce platform that helps retailers create the foundation for future retail by enabling commerce anywhere.
    • A rich catalog of over 500 macro and micro APIs contextually binds business scenarios, processes, data and insights onto a single platform, thus offering seamless, multichannel customer journeys.

     

    In this article

    Pivotal POS   inpage
    Overview   inpage
    Our Solution   inpage
    Benefits   inpage
    The TCS advantage   inpage
    Pivotal POS inpage
    Overview inpage
    Our Solution inpage
    Benefits inpage
    The TCS advantage inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Pivotal POS Overview Our Solution Benefits The TCS advantage

    POS systems as digital influencers

    Customers walking into stores are not just looking to buy products; they are seeking experiences, connections, and inspiration.  

    They are embarking on a diverse and expansive journey of engagements with retail brands, breaking channel myths and barriers.

    Amid the surge in omnichannel retailing, smart retailers are going all out to recast their in-store technology landscape to thrive in this experience economy. But point-of-sale (POS) systems—the focal point of stores—are struggling to serve the demands of ever-evolving customer expectations and modern retailing. Inherent limitations due to rigid architecture and hardware dependencies prevent POS systems from transcending their primary role as transaction enablers to enable digital commerce by becoming strong digital influencers in the path to purchase. Retailers cannot be in self-denial anymore; their legacy POS solution is simply not designed to deliver the experience of the future and support a seamless omnichannel strategy. 

    Overview 

    Customers recognize journeys, not channels, and they expect consistent experience across touchpoints.

    Future stores should provide a unified journey experience of carts and orders, with contextual checkouts between online and store; bring customers, products, and associates together; and create new experiential hubs. By putting customers at the front and enabling commerce anywhere, TCS OmniStore, a unified commerce platform, helps you create the foundation for future retail that enhances customer experience.

    Our Solution

    Lay the foundation for future commerce with TCS OmniStore

    • Unified customer journeys: Our rich catalog of over 500 macro and micro APIs, organized around 10 core domain engines and four omni connector engines, helps you to contextually bind business scenarios, processes, data and insights onto a single platform, thus offering all facets of commerce for seamless, integrated multichannel customer journeys and boosting omnichannel strategy.
    • Future-ready architecture: TCS OmniStore is powered by a headless commerce architecture enabled by microservices/ APIs (Figure 1) with business-ready extensions to be in sync with dynamic customer expectations, and catering to new channel and brand expansions. You can build new services and apps quickly without worrying about channel constraints and serve diverse lines of business—general merchandise, discount, specialty, fashion, restaurant, post office, telecom, travel, and hospitality industries.
    • Multi-purpose and multi-device fluidity: Our open architecture helps customers switch journeys between devices and realize seamless checkout anywhere in the store—from app to kiosk or colleague app to register—providing seamless omnichannel retail experience. You can flexibly orchestrate and render TCS OmniStore microservices along with reusable APIs in evolving touchpoints across the enterprise to create unique micro-experiences that modern retail demands.
    • Intelligent store command center for autonomous sensing and self-healing: Future stores designed for interconnected experiences and automated operations will also be expected to be always-on, just like digital commerce for which reliability is critical. TCS OmniStore, powered by TCS ignio™, TCS’s self-learning, cognitive operations platform, autonomously monitors, preempts and self-heals issues to drive uninterrupted superior customer experiences.

    BENEFITS

    TCS OmniStore offers a plethora of benefits

    • Seamless and frictionless omnichannel retail experience

    • Unified ecosystem with singular commerce platform

    • Future-ready technology platform

    • Digital interoperability 

    • Rapid agility and innovation

    • Lower TCO

    The TCS advantage 

    TCS partners with over 100 global retailers, driving their growth and digital transformation journeys.

    We are helping retailers become machine-first businesses with:

    • Future-ready business models: TCS is enabling retailers to transform customer experience and drive growth by building differentiated capabilities through a business-centric, product-based operating model; enterprise-wide adoption of agile; technology transformation through a Machine First Delivery Model™ (MFDM™) approach and cloud-first modernized platforms; and building ecosystems and new models.

    • Business value-focused and technology-powered transformations: Knowing where and how to intercept the value chain with technological interventions is key to realizing business outcomes from transformation. Our approach begins with building a strategic realization road map aligned with organizational vision and priorities. Through a structured scan of the landscape and design-thinking workshops with business teams, we identify use cases for automated, intelligent, and autonomous operations. Our curated library of AI algorithms and containers enable catalytic acceleration of transformation without adversely impacting the existing landscape and investments.

    • Strategic partnerships: Our strategic investments in TCS Pace Ports™, curated Co-Innovation Network (COIN™) of startups, academic partnerships with leading universities, our AI talent pool, and strategic alliances with Microsoft, Google, and leading tech vendors, are helping global retailers transform into automated, intelligent, and autonomous enterprises. 

      TCS OmniStore, a unified commerce platform, helps you create the foundation for future retail by putting customers at the forefront and enabling commerce anywhere.

       

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