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Top Results
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Industry
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
Related Insights
Our omni-channel commerce solution helps firms drive digital transformation, enabling flexibility and agility to meet the evolving needs of digital shoppers.
Solution
31 Aug 2023
Our omni-channel commerce solution helps firms drive digital transformation, enabling flexibility and agility to meet the evolving needs of digital shoppers.
Solution
31 Aug 2023
TCS’ unified commerce platform helps retailers build a foundation for omnichannel retailing, delivering rapid agility and enhanced customer experience. Know more.
Solution
25 Jul 2022
Consumer Goods & Distribution
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Enabling Product Innovation and Omnichannel Experience in CDG
TCS’ solutions help leading CPG firms create sustainable products and build resilient supply chains to thrive in the age of conscious consumerism. Learn more.
Related Insights
From personalized marketing and supply chain management to enhanced CX, agentic AI can empower CPG businesses to thrive in a fast-changing business environment.
White Paper
04 Jun 2025
Learn all about the top CPG trends for 2025 and how consumers are likely to prioritize health, personalization, and sustainability in their purchasing decisions.
Blog
12 Mar 2025
Know how advanced predictive analytics and diverse data layers can help the CPG sector optimize distribution networks, improve supply chain efficiency, and more.
White Paper
17 Feb 2025
Travel and Logistics
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Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
TCS’ Transport Asset Management offering, based on the IBM Maximo suite, enables next-gen fleet asset management and monitoring. Discover how.
Solution
12 Dec 2023
Data spaces enable connected, scalable, and smarter mobility solutions, driving innovation for an integrated and sustainable mobility ecosystem of tomorrow.
White Paper
23 Jun 2025
Understand the potential of healthcare logistics and how logistics providers can support the entire supply chain, driving a healthier, more resilient future.
White Paper
20 Jun 2025
Services
Cloud
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Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
Related Insights
Through a multi-year collaboration, TCS is working with Microsoft to accelerate cloud adoption and AI-based business transformation for customers.
News Alert
20 Jun 2025
Read how BASF and TCS' AWS cloud developed a cloud-based solution offering intuitive data visualization for data lake-scaled operations and better crop insights.
Case Studies
20 May 2022
By migrating systems to a cutting-edge platform hosted on AWS in record time, TCS helped CFS achieve seamless transformation for a digital-first future. Know more.
Case Studies
09 May 2025
IoT and Digital Engineering
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Bringing Together IoT and Digital Engineering to Create Rich Experiences
Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
Related Insights
Learn about the core principles of SDV architecture and how automakers must harness cloud technologies and maintain software quality to deliver lifetime value.
Blog
20 Jun 2025
Discover how software-defined vehicles in the automotive industry can learn from the aviation sector’s experiences overcoming challenges and ensuring safety.
White Paper
22 Aug 2023
Connected services and an optimized ecosystem can drive the sustainable growth of EVs and enhance customer perspective towards EV as a viable mobility solution.
White Paper
18 Jun 2025
Highlights
- TCS Experiential Digital Commerce Platform is a modern, microservices-powered, end-to-end omni-channel, composable commerce solution. It is a SaaS-based solution, which can be hosted on any cloud platform.
- A cross-industry solution, it caters to multiple lines of business and supports various business models (B2C, B2B, marketplace, and D2C).
- The solution helps enterprises accelerate digital transformation, enabling greater business flexibility, scalability, and agility required to meet the evolving needs of digital shoppers.
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Overview
Enterprises are looking to enable seamless and personalized shopping experiences for customers.
Today, enterprises have to be more agile, innovative, and adaptive to cater to the rapidly evolving digital commerce needs of customers, who seek personalized and unified shopping experience across all channels and touchpoints. Emerging digital channels, the proliferation of new customer journeys, rapid technology adoption, and increasing competition in digital commerce are making it critical for enterprises to create a composable and futuristic platform to deliver seamless customer experience.
The TCS Experiential Digital Commerce Platform is a modern, microservices-based, end-to-end, omni-channel commerce solution that provides enterprises with complete flexibility and agility to meet the changing needs of digital shoppers.
TCS Experiential Digital Commerce, an integrated, MACH-based commerce solution has been mentioned in the IDC MarketScape report as one of the key proprietary solutions for e-commerce space to help organizations innovate and accelerate digital transformation initiatives.
Solution
Organizations should transform digital commerce by reimagining platform capabilities and customer experience.
The key features of TCS’ solution are:
Platform of the future: Built on MACH (microservices, API-first, cloud-native, headless) architecture for greater flexibility and rapid innovation
Cloud agnostic: Single-tenant-based SaaS solution, which can be hosted on a cloud platform of choice
One platform: Caters to multiple business models (B2C, B2B, marketplace, D2C), multi-site, multi-lingual, and multi-currency support for business expansion
Mobile-first: Modern mobile front-end for a frictionless experience across devices
Seamless integration: Integrates with existing IT solutions and applications
Flexible, intuitive business controls: Provides control to business users to orchestrate and deliver superlative user experiences
Plug-and-play partner ecosystem: Leverage pre-built integrations for off-the-shelf solution to ensure faster time to market
Benefits
The solution helps entities increase customer base by creating compelling customer experiences.
It improves many key commerce metrics:
Increases average order value (AOV) by 5 to 10%
Offers capabilities to increase loyal customer base by 2X
Ensures Faster time-to-market with go-live within 8 to 10 weeks
Reduces total cost of ownership (TCO) by 25 to 30%
The TCS advantage
TCS’ expertise across technologies and strong industry partnerships ensure holistic solutions to business challenges.
With TCS as partner, retailers stand to gain from:
Strong contextual knowledge: Harness the deep domain and contextual knowledge from TCS’ vast expanse of customer engagements across industries, geographies, and lines of business.
Full services play: TCS provides full transformation services—from consulting, UX design, and implementation to site operations and hyper-care support.
TCS COINTM: TCS Co-Innovation Network™ (COIN) brings together a network of experts from startups, research, academics, and corporations to collaboratively work on industry-specific challenges.
TCS Innovation Labs: TCS has a global network of innovation labs, namely technology labs, academic alliance labs, and domain labs. The labs create differentiators and build innovation capabilities for TCS’ businesses and its customers.
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