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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
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    • Retail
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    TCS Experiential Digital Commerce Platform

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    Industry

    Retail This will open an overlay

    Omnichannel CX and Intelligent Innovation – The Future of Retail

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    Highlights

    • TCS Experiential Digital Commerce Platform is a modern, microservices-powered, end-to-end omni-channel, composable commerce solution. It is a SaaS-based solution, which can be hosted on any cloud platform.
    • A cross-industry solution, it caters to multiple lines of business and supports various business models (B2C, B2B, marketplace, and D2C).
    • The solution helps enterprises accelerate digital transformation, enabling greater business flexibility, scalability, and agility required to meet the evolving needs of digital shoppers.

    On this page

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    Solution   inpage
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    Overview Solution Benefits TCS advantage

    Overview

    Enterprises are looking to enable seamless and personalized shopping experiences for customers.

    Today, enterprises have to be more agile, innovative, and adaptive to cater to the rapidly evolving digital commerce needs of customers, who seek personalized and unified shopping experience across all channels and touchpoints. Emerging digital channels, the proliferation of new customer journeys, rapid technology adoption, and increasing competition in digital commerce are making it critical for enterprises to create a composable and futuristic platform to deliver seamless customer experience.

    The TCS Experiential Digital Commerce Platform is a modern, microservices-based, end-to-end, omni-channel commerce solution that provides enterprises with complete flexibility and agility to meet the changing needs of digital shoppers. 

    TCS Experiential Digital Commerce, an integrated, MACH-based commerce solution has been mentioned in the IDC MarketScape report as one of the key proprietary solutions for e-commerce space to help organizations innovate and accelerate digital transformation initiatives.    

    Solution

    Organizations should transform digital commerce by reimagining platform capabilities and customer experience.

    The key features of TCS’ solution are:

    • Platform of the future: Built on MACH (microservices, API-first, cloud-native, headless) architecture for greater flexibility and rapid innovation

    • Cloud agnostic: Single-tenant-based SaaS solution, which can be hosted on a cloud platform of choice

    • One platform: Caters to multiple business models (B2C, B2B, marketplace, D2C), multi-site, multi-lingual, and multi-currency support for business expansion

    • Mobile-first: Modern mobile front-end for a frictionless experience across devices

    • Seamless integration: Integrates with existing IT solutions and applications

    • Flexible, intuitive business controls: Provides control to business users to orchestrate and deliver superlative user experiences

    • Plug-and-play partner ecosystem: Leverage pre-built integrations for off-the-shelf solution to ensure faster time to market

    Benefits

    The solution helps entities increase customer base by creating compelling customer experiences.

    It improves many key commerce metrics:

    • Increases average order value (AOV) by 5 to 10%

    • Offers capabilities to increase loyal customer base by 2X

    • Ensures Faster time-to-market with go-live within 8 to 10 weeks

    • Reduces total cost of ownership (TCO) by 25 to 30%

    The TCS advantage

    TCS’ expertise across technologies and strong industry partnerships ensure holistic solutions to business challenges.

    With TCS as partner, retailers stand to gain from:

    • Strong contextual knowledge: Harness the deep domain and contextual knowledge from TCS’ vast expanse of customer engagements across industries, geographies, and lines of business.

    • Full services play: TCS provides full transformation services—from consulting, UX design, and implementation to site operations and hyper-care support.

    • TCS COINTM: TCS Co-Innovation Network™ (COIN) brings together a network of experts from startups, research, academics, and corporations to collaboratively work on industry-specific challenges.

    • TCS Innovation Labs: TCS has a global network of innovation labs, namely technology labs, academic alliance labs, and domain labs. The labs create differentiators and build innovation capabilities for TCS’ businesses and its customers.

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