Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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Perpetually Adaptive Enterprise
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We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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Top Results
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Industry
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
Related Insights
An agentic QE marketplace with autonomous agents aids perceptiveness for retailers, driving brand reputation, CX, and more, and reshaping the future of retail.
White Paper
19 Jan 2026
TCS used united functional testing for automation and helped Tapestry Inc. upgrade its legacy point-of-sale systems to Aptos Store POS for better operations.
Case Studies
15 May 2025
With TCS Optumera™, Australia’s one of the most loved retailers transforms the in-store experience to provide a personalized shopping experience. Learn how.
Customer Testimonial
07 Apr 2023
Consumer Packaged Goods and Distribution
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Enabling Product Innovation and Omnichannel Experience in CPG
TCS’ solutions help leading CPG firms create sustainable products and build resilient supply chains to thrive in the age of conscious consumerism. Learn more.
Related Insights
As market dynamics shift, retailers who adopt tech-enabled, consumer-aligned models with data-driven decisions will unlock sustainable business growth.
Article
17 Dec 2025
A DDI approach allows the upstream actor to infer the demand received by the downstream actor, enabling better supply chain visibility and demand forecasting.
Blog
19 Dec 2022
Tata Consultancy Services’ deep domain and technology expertise, industry-specific IP, and innovation capabilities help global retail and consumer goods companies drive growth in a volatile market
Analyst Reports
18 Nov 2025
Travel and Logistics
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Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
Learn how smart stations using real-time data and analytics improve urban rail transport, enhance travel experience, and streamline passenger flow for safety.
White Paper
14 Jan 2026
Learn how cloud-native platforms with agentic AI help hotels modernize legacy messaging systems, boost hospitality operations, and elevate guest experiences.
Blog
08 Jan 2026
With the shift in consumer behavior, read how the hospitality industry can leverage digital services to reimagine guest experience and improve CX.
White Paper
24 Nov 2022
Services
Cloud
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Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
Related Insights
TCS' hybrid cloud strategy ensures that enterprises comply with ever-evolving regulatory and privacy directives. Learn how.
White Paper
15 Aug 2022
Generative AI and cloud-native tech modernise legacy systems, power intelligent applications, and support event driven architecture for adaptive enterprises.
White Paper
14 Jan 2026
AI-powered tender management portal TenderSummAIze helped Tata Projects streamline the tender management process, thus improving operations and competitiveness.
Case Studies
07 Jan 2026
IoT and Digital Engineering
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Bringing Together IoT and Digital Engineering to Create Rich Experiences
Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
Related Insights
Powered by AI/ML techniques, TCS’ solutions help enterprises manage supply chain disruptions & enhance fleet visibility for improved operations. Learn more.
Solution
27 May 2022
Cited as Key Strengths Were Tata Consultancy Services’ “Portfolio Enhancement Strategy, R&D Efforts, Customer Engagement, and Service Delivery
Press Releases
02 Feb 2023
According to the report: “With deep expertise in the public sector, strong technology alliances, and India-aligned, scalable platforms, TCS is well-equipped to modernize legacy systems, integrate emerging technologies such as GenAI, and deliver citizen-focused services that align with India's broader digital development agenda.”
Analyst Reports
02 Dec 2025
Highlights
- TCS Experiential Digital Commerce Platform is a modern, microservices-powered, end-to-end omni-channel, composable commerce solution. It is a SaaS-based solution, which can be hosted on any cloud platform.
- A cross-industry solution, it caters to multiple lines of business and supports various business models (B2C, B2B, marketplace, and D2C).
- The solution helps enterprises accelerate digital transformation, enabling greater business flexibility, scalability, and agility required to meet the evolving needs of digital shoppers.
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Overview
Enterprises are looking to enable seamless and personalized shopping experiences for customers.
Today, enterprises have to be more agile, innovative, and adaptive to cater to the rapidly evolving digital commerce needs of customers, who seek personalized and unified shopping experience across all channels and touchpoints. Emerging digital channels, the proliferation of new customer journeys, rapid technology adoption, and increasing competition in digital commerce are making it critical for enterprises to create a composable and futuristic platform to deliver seamless customer experience.
The TCS Experiential Digital Commerce Platform is a modern, microservices-based, end-to-end, omni-channel commerce solution that provides enterprises with complete flexibility and agility to meet the changing needs of digital shoppers.
TCS Experiential Digital Commerce, an integrated, MACH-based commerce solution has been mentioned in the IDC MarketScape report as one of the key proprietary solutions for e-commerce space to help organizations innovate and accelerate digital transformation initiatives.
Solution
Organizations should transform digital commerce by reimagining platform capabilities and customer experience.
The key features of TCS’ solution are:
Platform of the future: Built on MACH (microservices, API-first, cloud-native, headless) architecture for greater flexibility and rapid innovation
Cloud agnostic: Single-tenant-based SaaS solution, which can be hosted on a cloud platform of choice
One platform: Caters to multiple business models (B2C, B2B, marketplace, D2C), multi-site, multi-lingual, and multi-currency support for business expansion
Mobile-first: Modern mobile front-end for a frictionless experience across devices
Seamless integration: Integrates with existing IT solutions and applications
Flexible, intuitive business controls: Provides control to business users to orchestrate and deliver superlative user experiences
Plug-and-play partner ecosystem: Leverage pre-built integrations for off-the-shelf solution to ensure faster time to market
Benefits
The solution helps entities increase customer base by creating compelling customer experiences.
It improves many key commerce metrics:
Increases average order value (AOV) by 5 to 10%
Offers capabilities to increase loyal customer base by 2X
Ensures Faster time-to-market with go-live within 8 to 10 weeks
Reduces total cost of ownership (TCO) by 25 to 30%
The TCS advantage
TCS’ expertise across technologies and strong industry partnerships ensure holistic solutions to business challenges.
With TCS as partner, retailers stand to gain from:
Strong contextual knowledge: Harness the deep domain and contextual knowledge from TCS’ vast expanse of customer engagements across industries, geographies, and lines of business.
Full services play: TCS provides full transformation services—from consulting, UX design, and implementation to site operations and hyper-care support.
TCS COINTM: TCS Co-Innovation Network™ (COIN) brings together a network of experts from startups, research, academics, and corporations to collaboratively work on industry-specific challenges.
TCS Innovation Labs: TCS has a global network of innovation labs, namely technology labs, academic alliance labs, and domain labs. The labs create differentiators and build innovation capabilities for TCS’ businesses and its customers.
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