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Perspectives
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Perspectives
Perspectives is a TCS management journal that provides expert opinion & case studies to solve business challenges. Also find interviews of leading authorities on business & economics. Read more.
Related Insights
Know how to improve customer loyalty in contact centers through digital technologies. This TCS article explain how to digitally transform call center into a contact center. Read more
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06 Jul 2022
This TCS article explains 4 servitization opportunities for companies with closed-loop systems, & explains how to overcome significant obstacles that will stand in the way. Read more
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05 Jul 2022
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Insurance Leaders
The TCS 2021 Global Leadership Study also compared the strategies of two subsets of insurance firms: “Leaders,” which had both superior revenue and profit growth from 2015 to 2019 compared to other insurance companies, and “Followers,” which reported inferior financial performance during that time. The logic: The second half of the 2010s was a highly digital era, and insurance companies with the best financial performance did many things right, so they are the ones to learn from, especially when compared to those with less stellar financial performance.
Essential takeaway
Even though “innovation” was named the leading cultural trait needed for insurance firms in meeting the demands and opportunities of the next few years,
only the industry’s “Leaders” — even more than Leader firms in other industries — are prepared to do the work to succeed in the new digital landscape on the horizon. That’s because unlike their industry peers, these Leaders’ executives expect the greatest competition to come from outside the bounds of the traditional insurance industry.
Takeaways
- Are life, property and casualty insurance companies doing the work today to contend against tomorrow’s competitors?
- How do insurance firms plan to use technology to compete between now and 2025 in an increasingly digital world?
- Are they planning to leverage the potential of cross-industry digital ecosystems?
- What are the traits of their corporate culture that will ensure their success between now and 2025?
To address these and related questions, in 2021 Tata Consultancy Services surveyed more than 1,200 global companies with an estimated average revenue of $14.6 billion across 17 industry sectors. The sample included 52 life, property and casualty firms, 79% headquartered in the UK or Europe, 17% in North America, and 4% in Asia-Pacific.
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