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SUCCESS STORY

SKY Cable enhances Customer Experience

SKY Cable Corporation implements TCS HOBS™ for enhanced CX 

 
Client
SKY Cable Corporation
Industries
Media and Entertainment
Service
Pay TV and broadband Video-on-demand Content & connectivity

Challenge

Digitalization of IT infrastructure for enhanced CX in media and entertainment industry

SKY Cable Corporation embarked on a digital transformation journey to maintain its market leadership as a communication service provider. The media and entertainment major required an advanced digital platform that could handle large volumes of nearly a million customers, 4000 dealers, and 2000 top-ups per hour. It’s legacy IT infrastructure included multiple disparate services which hindered the company’s customer experience and competitiveness. TCS HOBS platform on cloud, backed by catalog-centric architecture emerged as the right fitment to support its growth and transformation.

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Solution

Implementing TCS HOBS™ platform on cloud to become a digital-first media company.

SKY Cable chose TCS HOBS platform as both BPaaS and SaaS on Azure to enable on-demand scalability, reliability, robust security and a future-proof cloud solution for capturing dealer share in the DTH market. TCS implemented the transformation program in agile methodology and big bang migration, with system demos and retros.

The customer’s requirements were met by adopting to HOBS out-of-the-box way of working while providing extensible plug-points. HOBS platform being built on enterprise grade technologies, industry standards like eTOM and SID model with more than 350 pre-modeled business processes aided the quick adoption.

  • The solution leveraged HOBS open APIs and micro services to seamlessly enrich the channel experience and enable digitalization across customer interactions and journeys

  • The solution is deployed on Microsoft Azure with horizontal and vertical scalability assuring critical business SLAs.

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“TCS HOBS provides SKY Cable a platform for future growth.”

- Chief Information Officer, SKY Cable

Benefits

Seamless scaling of SKY Cable ’s DTH with quicker rollout of TCS HOBS

SKY Cable Corporation delivers a unified customer experience with HOBS:

  • 1 million subscriptions supported
  • 40,000 transactions per day
  • 99.9% first time right
  • 29% increase in scalability
  • 4000+ partners and 400 business processes supported

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