For United Airlines, managing massive operations involving 5,000 daily departures across more than 300 airports and 3,000 operations personnel are day-to-day tasks. On-time operations is a code it lives by and a promise to its customers. United realized it needed seamless collaboration and interoperability among business units and ecosystem partners to meet this commitment. It wanted to empower its frontline staff with real-time information on all airline operations. It needed a digital tool for up-to-the-minute data to inform better decision-making.
Here’s what it focused on:
Driving intuitive operations
United connected its siloed systems using TCS Aviana, a suite of intelligent airline operations solutions on AWS cloud. Aviana identifies deviations in operations and flags severity based on thresholds set in the airlines’ operational plan. The early visibility into critical operational deviations, such as missed passenger connections and baggage delays that the solution provides, enables United to take proactive action and mitigate operational issues faster.
Using connected data insights from multiple operational areas
To make sense of the massive amount of operational data it had to deal with every day, United used Amazon MSK for real-time processing of large data volumes, Amazon EMR for large-scale parallel processing of data, and Amazon Open Search for accelerated retrieval of data.
Driving proactive decisions through cloud-based platform
The TCS solution generates insights that will predict and help mitigate operational issues.
TCS – AWS PARTNERSHIP
With cloud as the unifying digital fabric, you can reimagine your industry value chains with purpose-led ecosystems. Our decade-long collaboration with AWS, along with our technology expertise and deep contextual knowledge about your businesses, can help you accelerate time to value.
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