Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
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Join us at the world's leading risk management event where we will host sessions on AI in finance risk management, transforming regulatory compliance, and more.
Events
17 Nov 2025
Banks must shift from traditional chatbots to intelligent AI agents that understand customer intent, personalization, and build trust and loyalty. Learn more.
White Paper
16 Oct 2025
As BFSI firms invest in AI transformations, they must adopt a four-pillar framework to align enterprise strengths with AI systems for higher AI RoI and value.
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10 Sep 2025
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Cloud
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Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
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Join TCS at Microsoft Ignite to experience the future of technology, see agentic AI and cloud innovations, and learn how to transform opportunities.
Events
18 Nov 2025
Meet our experts at Microsoft Belgian Cloud Region for insights on digital transformation and building perpetually adaptive enterprise with Microsoft Azure.
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18 Nov 2025
TCS is a proud Platinum Sponsor of AWS re:Invent 2025, AWS’ flagship global cloud conference that brings together the worldwide cloud community. At Booth #1876, TCS will showcase how enterprises can become perpetually adaptive by harnessing the power of AI, data, and cloud through breakthrough solution launches, live demos, and thought leadership sessions.
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01 Dec 2025
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
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Know how perpetually adaptive supply chains can help companies build a competitive edge, driving risk mitigation, sustainability, and long-term profitability.
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04 Sep 2025
Learn how TCS can help enterprises become cyber resilient to maintain awareness, enable resource prioritization, and facilitate risk mitigation.
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12 Dec 2022
Read how a successful ecosystem collaboration can help businesses achieve purpose-driven growth and prioritize ESG culture for long-term business viability.
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25 May 2022
Highlights
- Westpac, one of four major banking organisations in Australia, wanted to divest its wealth management arm, including its insurance, superannuation and advisory services to better align with its business objectives.
- The company engaged TCS to undertake multiple simplification and transformation programmes.
- TCS helped Westpac consolidate its various registry systems and wealth management products to simplify the divesting process.
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The context
Westpac Banking Corporation wanted to divest parts of its wealth management business, BT Financial Group (BTFG).
The divestiture will help Westpac focus better on core banking operations. The organisation provides a broad range of banking and financial services in Australia and New Zealand, including consumer, business and institutional banking, and wealth management services. As part of its strategy to focus on core banking in these markets, Westpac undertook a simplification programme to exit some of its businesses to better serve its 13.9 million customers across the region.
This included the separation of the BT Financial Group (BTFG) businesses, including general insurance, life insurance, superannuation and advisory services.
Westpac engaged TCS to undertake the following initiatives for simplification and transformation:
- Consolidating and transitioning technology to enable Westpac Group to divest its general and life insurance businesses
- Simplifying the business and migrating the legacy Wrap platform to Nextgen BT Panorama to scale and deliver stronger performance
- Consolidating data centres to one location, Sydney, for better efficiency
TCS’ intervention
TCS worked with BT Financial Group to build a multi-year roadmap for transformation.
TCS executed some parts of the project by adopting an outcome-based model, taking major ownership of the transformation journey. The programme entailed the following:
Technology simplification: Leveraging its expertise, TCS helped in shifting its complex legacy architecture to a microservices-based environment to build an efficient system. A little over 150,000 accounts with a total of $56.6 billion in funds under administration (FUA) were migrated from legacy platforms such as BT Wrap to BT Panorama. The latter is an integrated and intuitive platform that offers clients access to a wide range of investment opportunities.
Sale of the general insurance business: TCS off-loaded about 150 templates of the Westpac General Insurance Limited (WGIL) business. Westpac’s life insurance business is also undergoing a separation process.
Technology modernisation: To help BTFG build a future-ready platform, TCS consolidated multiple legacy databases and applications previously hosted in different locations in the country. The databases and applications were moved to the Westpac technology data centre in Sydney, thereby enabling the group to provide better customer experiences.
Service transformation: TCS is working with BTFG to enhance the self-service option for its wealth management platform users and ensure future scalability and growth by moving to the cloud.
Business benefits
The simplification of BTFG’s products, processes and operational sites resulted in direct cost benefits.
Westpac realised huge gains across areas:
- Fund under administration (FUA) rose to $AUD 100 billion after migration
- 50% increase in digital adoption
- 20% increase in in inflow of investors and advisers
- Lower compliance and maintenance costs
- Cost savings on technology and administration
- Increased straight-through processing and reduced cost to serve
The TCS advantage
TCS collaborated with BTFG to create a cloud-enabled, future-ready enterprise.
The programme brought down the cost of operations and led to the creation of a scalable wealth platform. TCS was able to realise this and other key milestones by working closely with all stakeholders. Most of the programmes were executed in an outcome-based model, with TCS having major ownership of the project.
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