TCS Conversational AI Platform
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29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, FrankfurtView all22 Sep 2025 TCS Life Sciences Forum 2025 London -
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
Events
13 Aug 2025
As global food demand rises, FIs must facilitate the flow of investment finance & help farmers adopt solutions like precision agriculture for improved produce.
White Paper
22 Nov 2021
Join us at the event that will bring together experts and partners to discuss the role of data analytics, generative AI, and cloud in business transformation.
Events
16 Sep 2025
Solution
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
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04 Oct 2023
Learn how enterprises can adopt a holistic approach to identify, mitigate, and protect against ransomware attacks with a cybersecurity control framework.
Solution
29 May 2023
The ubiquity of cloud computing has added a new lens to M&A success—the need for cybersecurity cloud. Learn how to mitigate the risks at every step.
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28 Jun 2023
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
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