TCS Conversational AI Platform
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Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
As the headline sponsor, TCS will hold sessions on modernizing the mortgage value chain and the role of AI, data, and more in elevating CX. Join us at BSA 2025.
Events
07 May 2025
Digitizing property data using distributed ledger technologies and blockchain systems can help the UK govt ease the property registration process. Learn more.
White Paper
24 Apr 2025
Digital technologies and open banking can help facilitate a mortgage experience as seamless as an ecommerce purchase transaction and meet customer expectations.
White Paper
24 Apr 2025
Solution
Consulting
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TCS Consulting Services to Achieve Success in the Digital Era
Our services provide clients with business innovation strategies to succeed in the digital world and ensure a seamless transformation journey. Know more.
Related Insights
TCS’ solution enables lenders to digitalise, automate, and standardise the mortgage value chain, helping them keep pace with digital trends and transform CX.
Solution
24 Apr 2025
When employees, customers, and partners have a great user experience, your company wins. Here’s how to improve user experience by building a digital workplace.
White Paper
07 Oct 2022
From enhanced cybersecurity to tokenized assets and investments, this blog explores cases on how web3 is innovating and revolutionizing the BFSI sector.
Blog
28 Jan 2025
CHALLENGE
While artificial intelligence has the potential to transform customer experience and improve business operations, most enterprises are yet to leverage it optimally. Even though Chatbots are being used as basic FAQ engines they are unable to process complex queries, multilingual requirements, and culture-specific approaches. Companies need powerful, next-gen bots to take on hundreds of use cases and ease pressure on contact centre executives without undue IT dependence.
TCS SOLUTION
TCS Conversational AI Platform has an extensive library of use cases for all industries – from Business to IT Operations. Business users can utilise graphical flow orchestration to create chat flow, configure use cases, preconfigure knowledge base for culture-specific interactions.
TCS Conversational AI Platform helps firms transform operations, enabling personalized, highly interactive customer experience with following features:
- Diverse support capabilities: Engages with customers in a variety of languages through self-service or assisted service
- Rapid deployment: Reduces time-to-market and deployment effort by quickly customizing the solution to business-specific use cases
- Interactive channel adapters: Comes with multiple adapters for seamless integration with Web, mobile, Voice Assistants, Digital Humans, Robots, contact center solutions, live chat, Microsoft teams, and social media channels
BENEFITS
By using TCS Conversational AI Platform - equipped with advanced features such as one-stop channel integration, intelligent OCR, and named entity recognition - organizations could achieve the following benefits:
- Faster time-to-market: Leverage the solution’s extensive knowledge base, spanning over 150 use cases, to accelerate conversational rollout
- Wider market reach: Connect with a vast user base spread across the globe with multilingual support for more than 20 languages
- Reduced IT dependency: Enable business users to configure use cases independently and decide chat flows, without technical intervention, through Graphical Flow Orchestration and exception handlers
- Streamlined development: Aid solution development for technical teams with built-in industry-focused entities and reusable code configurations
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