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B Ganesh Seshan

Consulting partner, BFSI, TCS


  • The banking industry has been at the forefront of technological change, compelling banks to innovate and go digital.
  • To deliver superlative customer experience, banks need to ensure that the digital channels through which they service their customers operate efficiently.
  • This is where quality engineering (QE) plays a pivotal role in helping banks deliver on their digital milestones. We explore how QE has shifted from being a mere support function to a key cog in a bank's operations.