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Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
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Anusha Sivaramakrishnan
Consultant, Capital Markets Advisory, TCS
Karthik Dhinakara Ram
Domain Consultant, Capital Markets Industry Advisory, BFSI, TCS
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Digital transformation in banks have continued to accelerate in the aftermath of the COVID-19 pandemic. In particular, investment banks are reimagining customer experience with client engagement models that are driven by digital assistants powered by cognitive technologies. These 24*7 virtual assistants enable banks to offer self-service capabilities to clients and automate workflows.
The industry is witnessing early adopters that are launching digital assistants in multiple areas, such as:
The Case for PAS Modernization in the P&C Insurance Industry
2/4Human+AI Approach: The Missing CX Link in European Insurance
3/4Adopting Accelerated Computing to Mitigate Cybersecurity Threats
4/4Adopting Generative and Agentic AI in Autonomous Vehicle Insurance