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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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    • Communications, Media, and Information Services
    • Case Study

    Refinitiv transforms order-to-cash cycle

    Share TCS Helps Refinitiv Adopt Automated Order Fulfillment for Better CX
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    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
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     about Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
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    Highlights

    • As a leading provider of financial data to buy-side and sell-side firms, Refinitiv aimed to automate its order fulfillment process to enhance customer experience.
    • With TCS as the technology partner, Refinitiv simplified the order fulfillment process, streamlined contract management, and eliminated pricing irregularities.
    • Not only has the sales cycle shortened, but the transaction experience of customers has also immensely improved.

    In this article

    Overview inpage
    The challenge inpage
    The solution inpage
    The benefits inpage
    What made it happen inpage
    Overview inpage
    The challenge inpage
    The solution inpage
    The benefits inpage
    What made it happen inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Overview The challenge The solution The benefits What made it happen

    Overview

    Refinitiv is a leading provider of financial data to buy-side and sell-side firms.

    The organization, formerly the Financial & Risk division of Thomson Reuters, receives thousands of customer inquiries and orders on a daily basis.

    The Challenge

    The company's legacy systems and processes needed significant manual intervention.

    They were time-consuming and inconvenient for customer administration teams, that were responsible for processing orders globally. Moreover, this dependency on customer administration teams drove longer than ideal turnaround times for entitling data and delivering order forms to customers.

    The Solution

    TCS adopts Salesforce-based automation, enabling a smooth order-to-cash process.

    With TCS as the technology partner, Refinitiv reengineered its order-to-cash process. TCS worked closely with Refinitiv’s business and IT teams to conduct a thorough gap analysis of the existing process. Consequently, it proposed a Salesforce automation solution to replace the manual work being done by customer admin staff.  In this new setup, the customer master and ordering system continued to be on Siebel and SAP respectively, but the two were bridged using the Salesforce platform.  The work that customer admins were performing to date – the entire drill of retrieving customer data from Siebel, mapping it to the order data in SAP and processing the request for closure and billing – was now carried out in just a few simple clicks!

    The Benefits

    A shorter order-to-cash process delights Refinitiv's sales users and customers alike.

    With the new setup, Refinitiv has simplified the order fulfillment process, streamlined contract management and eliminated pricing irregularities; much to the delight of the company’s sales representatives who can now close deals quicker than before.

    Not only has the sales cycle shortened, but the transaction experience of customers has also immensely improved; thanks to a self-service tool launched by Refinitiv called License Management.

    STATISTICS

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    15,000

    Happy customer

    Customer accounts successfully migrated

    3,000

    Training completed

    Users trained

    500

    Delivery goals

    Enhancements delivered

    What Made it happen

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    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.

    Click Here

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    TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.

    Click Here

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    A unique contextual intelligence-driven and customizable interface enabling businesses to improve customer journeys and time to market. Discover how.

    Click Here

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