In today's hyper-connected world, customers use multiple channels with multiple rounds of interactions for the products and services on hand.
An omnichannel strategy will allow businesses to cater to customers anytime anywhere.
TCS Contexify is a unique contextual intelligence and personalized interface that helps businesses transform customer engagement.
With customer-centricity as its guiding principle, the platform provides businesses with all relevant information about customers at their fingertips, allowing them to personalize interactions and service support.
TCS Contexify enables an intelligent contact center with zero back-office support, thereby helping businesses reduce operational costs and improve the time to market.
Imagine a world where a service provider reaches out even before the customer is aware of a potential problem and helps address it quickly and accurately.
While all this would have seemed far-fetched a few years ago, it is possible now.
TCS Contexify is a highly modular, scalable, and flexible platform designed to deliver customer-centricity at reduced costs.
It comes with a range of features:
With the TCS Contexify platform, businesses can reap the following benefits: