TCS Contexify™
9
MINS READ
Highlights
Overview
In today's hyper-connected world, customers use multiple channels with multiple rounds of interactions for the products and services on hand.
An omnichannel strategy will allow businesses to cater to customers anytime anywhere.
TCS Contexify is a unique contextual intelligence and personalized interface that helps businesses transform customer engagement.
With customer-centricity as its guiding principle, the platform provides businesses with all relevant information about customers at their fingertips, allowing them to personalize interactions and service support.
TCS Contexify enables an intelligent contact center with zero back-office support, thereby helping businesses reduce operational costs and improve the time to market.
Business context
Imagine a world where a service provider reaches out even before the customer is aware of a potential problem and helps address it quickly and accurately.
While all this would have seemed far-fetched a few years ago, it is possible now.
Our solution
TCS Contexify is a highly modular, scalable, and flexible platform designed to deliver customer-centricity at reduced costs.
It comes with a range of features:
Business benefits
With the TCS Contexify platform, businesses can reap the following benefits:
TCS Advantage
By joining hands with TCS, businesses can leverage the following advantages:
Cross-industry collaborations:
TCS has received positive feedback from several organizations for its business orchestration engine. The platform has received appreciation for the value it brings to the table. One notable example is Australia’s largest telecom operator, where our platform helped bring about a significant improvement in customer experience with 61% cost savings.
Contextual knowledge across domains:
Our certified subject matter experts offer a potent combination of rich communications, media, and information services domain experience. They are well-trained to deliver strategic solutions to fulfill the varied requirements of different customers and businesses.
Unique and innovative solution:
At TCS, we believe in delivering a design-and-deploy-once concept that encourages efficiency and reduces duplication. Our solutions are always data-driven, and with machine-first and cloud-first approaches at the core, we ensure customer-centricity and cost efficiencies.