TCS HOBS™ Electric Vehicle Charging for enhanced customer experience

Industry

Highlights

TCS HOBS Electric Vehicle Charging enables a seamless ecosystem integration across car owners, charging stations, and other partners.
It facilitates rapid scaling of the electric vehicle ecosystem.
Enterprises can monetize their EV charging network and improve customer experience.

Crafting future-ready e-mobility with TCS HOBS Electric Vehicle Charging

Deliver superior customer experience with subscription management coupled with zero-touch operations

CHALLENGE

Automobile manufacturers worldwide have been looking to build a seamless electric vehicle (EV) charging ecosystem that provides a customer-friendly experience. However, poor charging infrastructure and manual processes in the operations department cause unnecessary delays resulting in inefficiencies. Further, the lack of optimal business and financing models is a big hurdle in the widespread adoption of electric vehicles around the world.

Overview

TCS HOBS for Electric Vehicle Charging is built and designed to address the specific challenges of eMobility service providers (eMSPs) and charger point operators (CPOs) by allowing ecosystem integration, facilitating touch-free operations, enabling flexible journeys, and delivering enhanced customer experience.

TCS SOLUTION

TCS HOBS Electric Vehicle Charging delivers subscription management capability in an electric vehicle charging ecosystem (EVCE) integrated with four functions – product lifecycle management customer lifecycle management, charging station management and billing system management. The offering allows ecosystem integration across car owners, charging stations, and other partners, and provides the following capabilities:

End-to-end management: Leverage product management, customer relationship management, and order management on a single offering instead of multiple disconnected systems
Seamless ecosystem integration: Ensure smooth and timely adoption and integration of the new charging ecosystem with existing partners
Ease of operations: Ensure seamless experience for all stakeholders through zero-touch operations and real-time charging, interactive user rating system besides an on-demand inventory listing
Mass customization: Drive mass personalization for consumer and fleet, make and type of electric vehicles, location and type of charging station

BENEFITS

TCS HOBS Electric Vehicle Charging enables enterprises to:

Ensure smooth customer onboarding through automated processes
Drive faster launches through out-of-the-box processes
Gain access to better end user data and leverage intuitive mobile application
Reduce truck rolls by up to 70% and fix more than 80% of issues remotely
Lower the total cost of ownership through intelligent charging and automation
Improve service level performance with advanced analytics to drive informed decision-making

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TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Where adaptability meets advantage

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

TCS HOBS™ Electric Vehicle Charging

Industry

Highlights

Crafting future-ready e-mobility with TCS HOBS Electric Vehicle Charging

CHALLENGE

Overview

TCS SOLUTION

BENEFITS

Transformation starts here

Where adaptability meets advantage

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Industry

Highlights

Crafting future-ready e-mobility with TCS HOBS Electric Vehicle Charging

CHALLENGE

Overview

TCS SOLUTION

BENEFITS

Related reading

Transformation starts here