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Cognitive Operations: The Future of Telecom Network Management 

Radhakant Das

Cognitive Automation and Application of AI, Communications, Media, and Information Services, TCS

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Build predictive, cognitive network operations for higher operational efficiency 

Communications services providers (CSPs) must move from a reactive to a proactive, predictive, and cognitive mode of operations through the adoption of artificial intelligence and machine learning in network operations. Doing so would significantly lower operating expenditure, improve customer satisfaction, and enhance resource utilization.

To enhance business agility, scalability, and performance, telecom operators must build cognitive network operation centers based on a three-layer framework:

  • Scalable data infrastructure
  • Cognitive computing engine with AI and ML capabilities
  • ‘Smart’ operational apps, workflows, and dashboards

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