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CMIS / White Paper
Radhakant Das
Cognitive Automation and Application of AI, Communications, Media, and Information Services, TCS
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Communications services providers (CSPs) must move from a reactive to a proactive, predictive, and cognitive mode of operations through the adoption of artificial intelligence and machine learning in network operations. Doing so would significantly lower operating expenditure, improve customer satisfaction, and enhance resource utilization.
To enhance business agility, scalability, and performance, telecom operators must build cognitive network operation centers based on a three-layer framework:
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