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CSP Product Simplification: Enabling Better Customer Retention and More Profits

 

Subhasis Roy

Enterprise Architect

Making business more agile by streamlining product portfolio.

Communication Service Providers (CSPs) often have a complex portfolio with redundant offerings. This complexity leads to increasing costs and Turn Around Time (TAT) to service customers. CSPSs must simplify the product catalog by assessing products, retiring outdated ones, and if necessary, re-engineering them. This will help them reduce operational costs and service customers better.