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Kamesh Chelluri
Lead – Next-Gen Advisory Services, Communications, Media and Information Services, TCS
Narendran Sivakumar
Industry Advisor, Communications, Media and Information Services, TCS
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Increasing competition from digital-native tech companies and platforms is pushing telcos to embrace automation. However, corporate silos and lack of technology application hamper their ability to transform successfully. Adopting an AI- based automation journey is therefore crucial to deliver effective business outcomes. This requires enabling:
However, in order to become a successful cognitive telco, it is crucial to take a strategic approach that includes building on existing investment, creating a center of excellence, leveraging dashboards and taking ownership of data.
Vodafone UK Collaborates with TCS to Enhance Business Agility, CX
TM Forum DTW24 Ignite: Key Takeaways from the Global Event
TCS-TM Forum Knowledge Report: Setting up Telecoms LLMs
Generative AI-Powered Next Generation Telcos