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Key Trends Shaping Unified Communications in Enterprises

Naveen Arora

Practice Lead – Service Platforms Group , Communications, Media, and Information Services , TCS

Munish Thakur

Domain Consultant – Network Services Group, Communications, Media, and Information Services, TCS

Boost pan-enterprise collaboration and productivity with unified communications

To deliver differentiated, compelling, and unified communications, CSPs must capitalize on five key trends:

Microservices-driven software: Use microservices to provision highly available and scalable communications applications swiftly and flexibly

Transition to cloud native: Adopt virtualized network functions (VNFs) and virtualized ‘containers’ to redesign networks for high service availability and resiliency

AI converging with UC: Build AI-based tools to automate predictable, simple workflows

UCaaS adoption: Customize application functions and user interfaces through Unified Communication as a Service (UCaaS) to enhance workplace collaboration

Leverage 5G for UC: Harness cloud-native network function virtualization (NFV) and mobile edge computing (MEC) for self-healing, scalable networks