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Ensure robust customer journey mapping for enhanced engagement and agility
Focus your front office transformation program on:
- Effective ‘Concept to Product’ workflows for agile strategy formulation around portfolio, promotions, customer outreach and service
- Frictionless ‘Lead to Cash’ processes through revamp of advertising campaigns, product configuration, and lead mining
- Optimized ‘Trouble to Resolve’ workflows to deliver promised quality of service (QoS)
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