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Personalize Omni-Channel Customer Engagement with Front Office Transformation

Deepak Mittal

Business Transformation Consultant, Communication, Media, and Information Services, TCS

Ensure robust customer journey mapping for enhanced engagement and agility

Focus your front office transformation program on:

  • Effective ‘Concept to Product’ workflows for agile strategy formulation around portfolio, promotions, customer outreach and service
  • Frictionless ‘Lead to Cash’ processes through revamp of advertising campaigns, product configuration, and lead mining
  • Optimized ‘Trouble to Resolve’ workflows to deliver promised quality of service (QoS)