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The Dawn of SSIP for CSPs

Mounir Merhi

OSS Segment Head and Principal Consultant, Tata Consultancy Services

Jaydeep Jadhav

Senior OSS Solution Architect, Tata Consultancy Services

Himanshu Shekhar

Senior Solution Architect, Tata Consultancy Services

Changing the direction of inventory management 

In today’s fast-moving market scenario, it is imperative for communications service providers (CSPs) to cater to their customer demands instantly. To enable this, CSPs must first address their service management challenges, such as mismanaged inventory data, inadequate network data models, and the lack of reliable network federation.

This situation demands that CSPs turn to Strategic Service Inventory Platforms (SSIP) as a means to up their game. SSIPs can help CSPs to:

-    Set up a single point of reliable customer service information

-    Improve customer journeys and satisfaction

-    Mitigate dependencies on conventional data storage methods 

Deploying the right SSIP can benefit the CSP to a great extent. However, it is vital for CSPs to understand the nuances of SSIPs and how it facilitates inventory management holistically. Read this whitepaper to find out.