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Zero-touch operations: Hybrid network ops in a digital world

8 MINS READ

Paresh Jain

Senior domain consultant, Communications, Media, and Information Services, TCS

Tarun Goswami

Product engineering lead, Communications, Media, and Information Services, TCS

Highlights

  • Autonomous networks require zero to minimal human intervention. 
  • AL-and ML-based automation helps to empower software-defined networks with autonomous decision-making capabilities.
  • Networks can, hence, self-provision, self-diagnose, and self-heal to help telecom companies improve end-user experience while reducing operational expenses. 
  • The end-goal in the transformation journey towards autonomous networks is the 'concept of zero' approach. Achieving zero-touch operations (ZTO) is a phased journey that spans four stages, requiring end-to-end virtualization of multiple networks spanning legacy and next-generation technologies.