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Driving measurable outcomes in water utilities with Agentic AI
This blog highlights the growing risks to water systems from ageing infrastructure, climate change and rising demand, as well as stricter regulatory expectations under the UK’s price review 2024 (PR24) framework and asset management period 8 (AMP8), (2025–2030). With £104 billion invested in targets such as leakage reduction, water quality and environmental protection, utilities are now required to demonstrate clear, measurable outcomes. In this context, agentic AI is positioned as a critical enabler, helping organisations shift from reactive operations to proactive, data-driven decision-making, while also generating the audit trails regulators demand.
Real-time visibility and predictive intelligence with Agentic AI
A central application is the creation of an “AMP8 delivery control tower”, where agentic AI consolidates fragmented project and operational data into a unified, real-time view. This allows utilities to track progress, identify risks early, automate approvals, and compile evidence for reporting. The result is improved visibility and accountability, enabling companies to prioritise investments better and ensure delivery against regulatory commitments.
Optimising water quality, leakage control, and trust with Agentic AI
Finally, AI strengthens water quality assurance and improves precision in managing leakage and demand. It enables real-time optimisation of treatment processes and automatically generates audit-ready compliance records. At the same time, it helps distinguish between consumption patterns and leakage by analysing network and customer data, and coordinates efficient responses. Overall, agentic AI supports a more transparent, efficient and accountable water sector, helping companies meet AMP8 objectives while improving service reliability, environmental outcomes, and public trust.
Read the full article by Varun Kapur, Vice President & Head - Energy, Resources & Utilities (UK & Europe), Tata Consultancy Services on Smart Water Magazine
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