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Tata Consultancy Services leverages its Salesforce expertise, industry consulting, and advanced AI capabilities to help enterprises deliver measurable business outcomes.
NEW YORK | MUMBAI, 27 August 2026: Tata Consultancy Services (TCS) has reinforced its leadership position, emerging as one of the top-performing providers in the NelsonHall NEAT for Salesforce Services Vendor Assessment 2026.
According to NelsonHall’s profile of TCS, “TCS positions its Salesforce offerings around enterprise-scale transformation programs, combining advisory, implementation, and managed services across the platform. Most engagements span multiple Salesforce products, reflecting the complexity of large enterprise environments. Its value proposition centers on an AI-first advisory approach, with TCS defining transformation roadmaps and identifying opportunities to embed AI and automation into Salesforce-led business processes.”
At TCS, we are building a differentiated Salesforce ecosystem that combines deep industry expertise with the power of data and AI. The addition of Coastal and ListEngage has accelerated that journey, enabling us to deliver greater value for clients at scale. We are honoured that NelsonHall has recognised our progress and vision,” said Vikram Karakoti, Global Head, Enterprise Solutions Unit, Tata Consultancy Services.
TCS leverages its Salesforce expertise, industry consulting, and advanced AI capabilities to help enterprises deliver measurable business outcomes. Its end-to-end Salesforce services include business and industry consulting, custom application development, implementation, managed services, infrastructure management, support, and training. These comprehensive offerings span the entire Salesforce ecosystem, covering Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, MuleSoft, Data Cloud, Analytics, Slack, and industry clouds, and support integrated, enterprise-wide transformation.
To accelerate Salesforce-led transformation, TCS continues to invest in differentiated intellectual property and innovation enablers, including:
TCS’ acquisitions of ListEngage and Coastal further strengthen its Salesforce services, expanding capabilities across marketing automation, digital experience, and industry-specific solutioning. These enhanced capabilities enable TCS to deliver more integrated, data-driven customer engagement and accelerate transformation outcomes for clients.
TCS supports clients across North America, the UK & Ireland, EMEA, APAC/ANZ, India, and Latin America, backed by a robust global delivery network spanning India, Uruguay, Brazil, Mexico, Portugal, Ireland, Hungary, and Poland, along with expanding onshore and nearshore capabilities.
Our strong presence and participation in Salesforce Partner Advisory Boards across Marketing Cloud, Data Cloud, and Agentforce deepen our strategic partnership, provide early access to innovation roadmaps and product pipelines, and strengthen our ability to shape emerging solutions and translate them into measurable business outcomes for clients.
“TCS' Salesforce capabilities are aligned with the enterprise shift toward AI-enabled business operations. Its combination of platform expertise, industry-specific solutions, integration capabilities, and AI-led delivery enables organizations to adopt Agentforce as part of broader customer engagement and business transformation initiatives,” said Gaurav Parab, Principal Research Analyst, NelsonHall.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to- market strategies. NelsonHall's analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight.
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