Tryg Forsikring Increases Customer Engagement
TCS enhances user experience by transforming existing online self-service channels.
Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- Sustainability Services
- TCS Interactive
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
TCS Insights
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Challenge
Tryg Forsikring wanted to provide easily-accessible, user-friendly customer interactions.
Tryg Forsikring’s self-service platform was not available on mobile devices or tablets, and its interfaces were challenging to navigate.
As a result, 65% of customers visiting the claims notification portal dropped out without completing the process. The company ended up calling back most customers to collect more data.
The insurance provider decided to upgrade their offerings to meet the needs of their customer base. They needed a partner who could create a pathfinder initiative and pilot various digital solutions to set the foundation for future digitization of their customer interaction.
TCS designs and deploys a modern, digitally-enabled self-service platform in 3 months.
TCS applied its Personal Assistant solution accelerator to create a brand new, cloud-ready claims notification system and workflow.
We designed a responsive user interface to optimize customer journeys, and built dynamic and intelligent forms to minimize the amount of data input required. This helped further integrate Tryg Forsikring’s data systems to present an intelligent and personalized flow instead of generic screens for every customer.
Our cloud-ready platform allows for seamless movements to public clouds in future.
TCS creates a balanced and innovative insurance pricing model.
We implemented agile development practices to achieve a low time-to-market. For instance, TCS’ meta-data based UI for rapid horizontal scaling of the solution cut down development time to just 6 weeks.
We established an innovative pricing model that created a balance between services based pricing and milestone based pricing to cover solution implementation, hyper-care, and application maintenance.
What Made it happen
With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.
Click Here
TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.
Related reading
1/4
Insurance
Adopting Generative and Agentic AI in Autonomous Vehicle Insurance
White Paper
|
01 Dec 2025
Opens in new tab
2/4
Banking
Reimagining Claims Management with TCS Agentic Claims Processing
Solution
|
25 Nov 2025
Opens in new tab
3/4
Insurance
Adopting AI Technologies to Transform Disability Insurance Claims
White Paper
|
01 Sep 2025
Opens in new tab
4/4
Insurance
Cloud
TCS Helps Insurer Implement an Employee Health Insurance Solution
Case Studies
|
18 Aug 2025
Opens in new tab
Find out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?