Tryg Deploys Digital Self-Service Platform for Customer Engagement

Challenge

Tryg Forsikring wanted to provide easily-accessible, user-friendly customer interactions.

Tryg Forsikring’s self-service platform was not available on mobile devices or tablets, and its interfaces were challenging to navigate.

As a result, 65% of customers visiting the claims notification portal dropped out without completing the process. The company ended up calling back most customers to collect more data.

The insurance provider decided to upgrade their offerings to meet the needs of their customer base. They needed a partner who could create a pathfinder initiative and pilot various digital solutions to set the foundation for future digitization of their customer interaction.

TCS designs and deploys a modern, digitally-enabled self-service platform in 3 months.

TCS applied its Personal Assistant solution accelerator to create a brand new, cloud-ready claims notification system and workflow.

We designed a responsive user interface to optimize customer journeys, and built dynamic and intelligent forms to minimize the amount of data input required. This helped further integrate Tryg Forsikring’s data systems to present an intelligent and personalized flow instead of generic screens for every customer.

Our cloud-ready platform allows for seamless movements to public clouds in future.

TCS creates a balanced and innovative insurance pricing model.

We implemented agile development practices to achieve a low time-to-market. For instance, TCS’ meta-data based UI for rapid horizontal scaling of the solution cut down development time to just 6 weeks.

We established an innovative pricing model that created a balance between services based pricing and milestone based pricing to cover solution implementation, hyper-care, and application maintenance.

What Made it happen

With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.

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TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.

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Contact

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

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TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Tryg Forsikring Increases Customer Engagement

Challenge

Tryg Forsikring wanted to provide easily-accessible, user-friendly customer interactions.

TCS designs and deploys a modern, digitally-enabled self-service platform in 3 months.

What Made it happen

TCS Customer Journey as a Service

TCS Insurance Agent Analytics

Modernized Underwriting Platform on Azure

Transformation starts here

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Challenge

Tryg Forsikring wanted to provide easily-accessible, user-friendly customer interactions.

TCS designs and deploys a modern, digitally-enabled self-service platform in 3 months.

What Made it happen

TCS Customer Journey as a Service

TCS Insurance Agent Analytics

Modernized Underwriting Platform on Azure

Related reading

Transformation starts here

Find out more

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