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Industry
Insurance
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Reinventing the Insurance Industry with a Digital-first Strategy
TCS’ solutions, powered by AI and automation technologies, help leverage partner ecosystems and drive innovation in insurance for business agility and growth.
Related Insights
Learn how our digital-first, cloud-based solution helps life insurers and pension providers achieve efficiency and enrich end-user journeys.
Solution
29 Apr 2025
Backed by blockchain and AI, TCS’ solution automates critical processes such as claims management and underwriting for profitability and CX.
Solution
29 Apr 2025
Learn how TCS’ intelligent, extensible reinsurance solution automates key processes across the insurance value chain such as insurance underwriting and claims management.
Solution
29 Apr 2025
Turn homes into customer engagement hubs, understand risk, prevent loss.
CHALLENGE
Different sellers provide a range of products that make up the connected home eco-system. Hence, customers often have disjointed experiences and receive several false alerts. Individual companies hold different views of the customer context, which when combined, has the potential to create more personalized products and enhance customer experience. It is imperative to extract meaningful insights from data enriched with consumer context for true disruption to take place.
TCS SOLUTION
TCS Connected Home Solution includes a smartphone app, with customer and insurer portals and comprises:
- Customer engagement tier: Drives customer interaction with an immersive gamified approach, focusing on safety improvement, risk prevention, and customer education.
- Enterprise tier: Leverages portals, dashboards, and other associated services to deliver key insights from existing enterprise systems to the entire insurance business in easy-to-consume formats.
- Digital home orchestration tier: Connects with leading vendors in the ecosystem to gather data and build unique personalized products and services for customers, leveraging our award-winning IoT platform.
- Analytics and insights platform: Utilizes a Big Data-based platform, optimized to process home sensor data, with pre-built analytical models to deliver insights for customer profiling, risk identification, and safety scoring.
BENEFITS
- Provide value to customers with personalized experiences
- Continuous customer engagement via context-aware interactions
- Gain access to relevant sensor data to derive valuable insights
- Enhanced revenue with informed cross-sell and up-sell opportunities
- Explore intelligent business operations leveraging data insights for automation
- Better risk understanding for improved underwriting and pricing
Related reading
1/4
Insurance
Artificial Intelligence
Reimagining the Claims Processing Function with AI Agents
White Paper
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20 Mar 2025
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2/4
A Centralised Solution for Christelijke Mutualiteit’s Challenges
Customer Testimonial
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19 Jun 2024
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3/4
Insurance
North America
AmTrust Partners with TCS to Transform E&S Clearance with AI
Case Studies
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13 Feb 2024
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4/4
Leveraging data insights for supply chain risk management in insurance
White Paper
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02 Nov 2023
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