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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

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      Adaptability starts here
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    • Insurance / Application

    TCS Connected Home Solution

    Share TCS Connected Homes Digital Solution
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    Industry

    Insurance This will open an overlay

    Reinventing the Insurance Industry with a Digital-first Strategy

    TCS’ solutions, powered by AI and automation technologies, help leverage partner ecosystems and drive innovation in insurance for business agility and growth.
    Learn More
     about Reinventing the Insurance Industry with a Digital-first Strategy
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    The Future of Pensions: Lessons from the UK Market
    In the evolving retirement planning landscape, learn how pension providers must offer digital, AI-driven wealth management solutions to stay ahead in the game.
    White Paper
    25 Jul 2025
    TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
    Tata Consultancy Services’ integrated IT-BPS capabilities, consulting-led engagements, diversified geographical presence, comprehensive capabilities and TCS BaNCS offering, cited as key strengths.
    Analyst Reports
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    Despite its distributed teams, read how BAGIC achieved agile delivery & an automated continuous integration & deployment process with TCS MasterCraft™ DevPlus.
    Case Studies
    11 Feb 2021

    Turn homes into customer engagement hubs, understand risk, prevent loss.

    CHALLENGE

    Different sellers provide a range of products that make up the connected home eco-system. Hence, customers often have disjointed experiences and receive several false alerts. Individual companies hold different views of the customer context, which when combined, has the potential to create more personalized products and enhance customer experience. It is imperative to extract meaningful insights from data enriched with consumer context for true disruption to take place.

    TCS SOLUTION

    TCS Connected Home Solution includes a smartphone app, with customer and insurer portals and comprises:

    • Customer engagement tier: Drives customer interaction with an immersive gamified approach, focusing on safety improvement, risk prevention, and customer education.
    • Enterprise tier: Leverages portals, dashboards, and other associated services to deliver key insights from existing enterprise systems to the entire insurance business in easy-to-consume formats.
    • Digital home orchestration tier: Connects with leading vendors in the ecosystem to gather data and build unique personalized products and services for customers, leveraging our award-winning IoT platform.
    • Analytics and insights platform: Utilizes a Big Data-based platform, optimized to process home sensor data, with pre-built analytical models to deliver insights for customer profiling, risk identification, and safety scoring.

    BENEFITS

    • Provide value to customers with personalized experiences
    • Continuous customer engagement via context-aware interactions
    • Gain access to relevant sensor data to derive valuable insights
    • Enhanced revenue with informed cross-sell and up-sell opportunities
    • Explore intelligent business operations leveraging data insights for automation
    • Better risk understanding for improved underwriting and pricing

     

     

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