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At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
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27 Dec 2025
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01 Dec 2025
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Industry
Insurance
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Reinventing the Insurance Industry with a Digital-first Strategy
TCS’ solutions, powered by AI and automation technologies, help leverage partner ecosystems and drive innovation in insurance for business agility and growth.
Related Insights
TCS has extensive experience in revamping insurance systems & its guidewire consulting & transformation services help build resilient core systems. Learn more.
Solution
12 Oct 2022
Connect with our experts and learn how TCS helps P&C insurers adopt innovations and build generative AI-ready adaptable systems that maximize business outcomes.
Events
27 Dec 2025
Join TCS at the world’s largest insurance summit and learn how AI is reshaping insurance operations and how these innovations are driving shifts in the sector.
Events
14 Oct 2025
Turn homes into customer engagement hubs, understand risk, prevent loss.
CHALLENGE
Different sellers provide a range of products that make up the connected home eco-system. Hence, customers often have disjointed experiences and receive several false alerts. Individual companies hold different views of the customer context, which when combined, has the potential to create more personalized products and enhance customer experience. It is imperative to extract meaningful insights from data enriched with consumer context for true disruption to take place.
TCS SOLUTION
TCS Connected Home Solution includes a smartphone app, with customer and insurer portals and comprises:
- Customer engagement tier: Drives customer interaction with an immersive gamified approach, focusing on safety improvement, risk prevention, and customer education.
- Enterprise tier: Leverages portals, dashboards, and other associated services to deliver key insights from existing enterprise systems to the entire insurance business in easy-to-consume formats.
- Digital home orchestration tier: Connects with leading vendors in the ecosystem to gather data and build unique personalized products and services for customers, leveraging our award-winning IoT platform.
- Analytics and insights platform: Utilizes a Big Data-based platform, optimized to process home sensor data, with pre-built analytical models to deliver insights for customer profiling, risk identification, and safety scoring.
BENEFITS
- Provide value to customers with personalized experiences
- Continuous customer engagement via context-aware interactions
- Gain access to relevant sensor data to derive valuable insights
- Enhanced revenue with informed cross-sell and up-sell opportunities
- Explore intelligent business operations leveraging data insights for automation
- Better risk understanding for improved underwriting and pricing
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