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    TCS is here to make a difference through technology.

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      TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

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      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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    TCS Worldwide
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    • Manufacturing
    • Case Study

    Linde enhances its customer-facing processes

    Share TCS helps Linde scale grow and enable business automation
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    INDUSTRY

    Manufacturing This will open an overlay

    Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise

    As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
    Learn More
     about Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
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    Events
    02 Jun 2025

    Highlights

    • Linde partnered with TCS to speed up customer processes and reduce time-to-market.

    • Linde handed over services to TCS from a previous vendor in a complex environment.

    • Thanks to the project engagement, Linde’s employees were able to spend more time on creating business value.

    On this page

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    Challenge Solution Benefits What the client says What made it happen

    Challenge

    Linde hands over customer relationship management and Salesforce systems in a complex environment.

    Leading global industrial gases and engineering company Linde looked to continually improve organizational processes in order to offer its global clients innovative solutions and accompanying services. That said, it engaged with TCS to consolidate multiple business applications within its existing Salesforce environment. TCS’ highly skilled teams and experience in delivering large-scale transitions with multiple technologies made it a preferred partner for Linde.

    Beginning in 2019, the aim of the engagement was to transition away from release management and develop an agile and flexible devops model to speed up customer processes and reduce time-to-market. This helped Linde achieve its operational targets, create fluid sales and service procedures, and streamline the enterprise to save valuable resources and time.

    For TCS, this meant taking over services from the previous vendor in a complex environment for a critical industry – one in which time is always of the essence.

    Solution

    Always equipped with valuable customer insights and information.

    To ensure that no data was lost during the transition, and that Linde’s operations could continue as normal, a single consolidated devops team carried out continuous integration of new Salesforce applications into various sandboxes. Now, more than 10,000 Linde employees from multiple countries enjoy the benefits of omnichannel, cloud, and automated experiences.

    The introduction of Salesforce Service Cloud, for example, allowed Linde’s employees to automate most service processes, streamline workflows, and obtain information in the moment of need to support customer service agents. This aspect was a great success and received highly positive feedback from one of Linde’s subsidiaries, British Oxygen Company (BOC) Australia.

    Meanwhile, another Linde company, Praxair Surface Technology, gained the ability to automate quote creation, which speeds up complex approval processes and reduces human error. 

    Business benefits

    A platform on which Linde can build for the future.

    Linde’s Timo Schmitt recognized that with TCS as a strategic partner, his firm’s employees can exert more energy in creating additional business value rather than spending hours on tedious tasks such as data allocation and quote generation. Besides, with added efficiency and productivity, Linde can meet time-critical objectives and satisfy its clients sooner than ever before.

    Linde plans to extend Salesforce to three more countries. Internally, the project won the CIO Project Excellence Award for getting the most out of an existing platform, with a proven methodology to deliver positive outcomes at speed. Above all, Schmitt is delighted to involve TCS’ Salesforce Center of Excellence to gain valuable suggestions for future improvements, showing that the partnership is not just one for today but is also scalable to master growth and transformation needs.

    What the client says

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    TCS has helped Linde scale, grow, and improve efficiency and productivity.

    Timo Schmitt

    Head of Business Applications, Salesforce, Linde

    what made this happen

    With autonomous vehicles set to become the future of mobility, read how TCS’ solution facilitates AV development using cutting-edge technologies like AI & ML.

    Click here

    With business advisory services & data monetization, the solution utilizes automotive technology to enhance enterprise journey in the connected vehicles space.

    Click here

    TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.

    Click here

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