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The service innovation imperative

7 MINS READ

Leslie Paulson

General Manager of the Servigistics Business Unit

Mohan Gatta

Managing Partner

Highlights

  • To deliver differentiated value and build loyalty of their customers, original equipment manufacturers (OEMs) are innovating across the value chain and ecosystems to offer outcome-based, pay-as-you-use services, which requires tighter collaboration across functions.
  • Continuous, two-way digital thread and data science capabilities can enable faster adoption of new-age services while lowering costs for manufacturers.
  • Through numerous case studies, this white paper explores how digital thread, in particular, can help OEMs deliver peak service outcomes to their customers.