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Public Services
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Forward-thinking government for citizen-first services
Learn how we ensure that technology and strategy work together to help governments redefine public services and put citizens at the forefront of governance.
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Built on the TCS DigiGOV™ platform, the HRMS and e-office automation suite enabled a unified digital system, improving administrative efficiency and outcomes.
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Highlights
- Rajasthan, a state in north-western India, sought to modernise its governance by replacing fragmented, paper-based workflows with a unified digital system to improve administrative efficiency.
- The state implemented RajKaj, an integrated human resource management system (HRMS) and e-office automation suite built on TCS DigiGOV™ Personnel, an enterprise human resource management system.
- RajKaj reduced file processing time, improved workforce visibility, and set a scalable model for agile, transparent, and digital governance.
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Traditional office, reimagined
Governments worldwide are leveraging technology to enhance administrative efficiency, accountability, and citizen service delivery.
In India, the state of Rajasthan is a frontrunner in this transformation. The state’s digital governance journey has been anchored by RajKaj, an integrated human resource management system) (HRMS) encompassing the entire lifecycle of employee’s association with an organisation and e-office automation suite built on TCS DigiGOV™ Personnel, a public sector-compliant enterprise human resource and capital management system encompassing the entire lifecycle of employees’ association with an organisation.
Serving over 900,000 government employees in more than 55,000 offices, RajKaj has emerged as the digital backbone of administrative operations. Under the strategic direction of the honorable chief minister and chief secretary, RajKaj has streamlined governance from the top down, embedding efficiency into the system.
From significantly reducing file processing times—bringing down turnaround from nearly 25 hours to under four hours at the secretariat level—to empowering district collectors with faster decision-making tools, the solution has transformed how the state functions. Weekly review meetings led by the chief secretary to monitor disposal rates institutionalised a culture of ownership and responsiveness, where data is available and actively used to improve outcomes.
Reactive to proactive governance
RajKaj is tailored specifically for the state's administrative and operational complexities.
The platform seamlessly integrates with existing governance structures, delivering end-to-end automation across HRMS and e-file systems.
Designed for scale and mobility, RajKaj includes over 30 integrated applications that digitalise and simplify critical workflows such as file movement, employee lifecycle management, leave approvals, property declarations, transfers, and performance appraisals. With secure digital signatures (e-sign 3.2), multi-factor authentication, and mobile-first access, it empowers decision-makers—even on the field—to act swiftly and securely.
Live dashboards give all stakeholders real-time visibility, transforming governance from reactive to proactive. As one of the fastest implementations of a digital file system in the country, RajKaj has reimagined the traditional office—replacing paper trails with legally compliant, paperless workflows that have cut file disposal times to one-sixth of what it was earlier.
From outcomes to accolades
Given its high-impact, quantifiable, and sustained outcomes, RajKaj has become a name in model governance.
RajKaj has processed over 31 lakh e-files, 46 lakh daks (correspondences), more than 11 lakh performance appraisals, over 15 lakh leave applications, and more than 7.5 lakh immovable property returns (IPRs) annually, underscoring its unprecedented scale. Its success has been widely acknowledged across media and government circles, including recognition in Dainik Bhaskar, a leading regional paper, and a commendation from the then chief secretary, government of Rajasthan, in an editorial published in March 2025.
Technology, insight, intent
RajKaj now stands as a national benchmark for digital transformation in the public sector.
It exemplifies how technology, when tailored with insight and executed with intent, can reshape governance to be faster, smarter, and truly citizen centric. RajKaj has been honoured with the prestigious SKOCH Award for Excellence in Digital Governance and has earned the sustained trust of successive administrations, demonstrating its resilience, relevance, and long-term value.
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