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Admira Makas

Director, Paid Family and Medical Leave, US Public Services, TCS


  • There is no template to follow as states adopt new Paid Family and Medical Leave (PFML) programs, enabling them to set up PFML programs quickly without an onerous technology burden.
  • Ensuring the new system is both configurable and scalable is critical; states need the ability to make small changes or repairs without taking the whole system offline or requiring a dedicated developer.
  • Technologies like predictive analytics and robotic process automation will allow for deeper insights into the program over time, better service delivery to constituents, and greater efficiency for state workers.