The demand for modern government services and better constituent experience has never been greater.
Government agencies are battling fraud, aging systems, and security threats while striving to enhance service delivery and ensure a consumer-grade digital experience for constituents. Legacy unemployment insurance systems require modernization to meet the needs of constituents, combat fraud, and help agencies operate more efficiently and effectively.
Governments strive to deliver consumer-grade digital experiences to people, keep security threats at bay.
TCS’ fully integrated tax, benefits, and appeals Unemployment Insurance transformation services offer a forever-modern and unified digital experience for people. Our approach includes advanced organizational change management to ensure smooth agency adoption and the realization of targeted outcomes.
TCS has been working with US states to deliver unemployment benefits for over 20 years, with the last decade focused on transforming the employment journey for people.
TCS has successfully implemented unemployment insurance transformation in five states, with projects underway in three more states. We tailor every unemployment insurance implementation to the unique requirements of each state.
Key features include:
Flexible, interoperable, configurable systems
Simplified user interface to ensure equitable access
Cloud-first for greater scalability, reliability, and visibility
Machine-first delivery automation for optimized workload and high efficiency