Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- Government agencies face demand for modern government services and better constituent experience, especially in the delivery of labor and workforce services.
- TCS’ Unemployment Insurance transformation services offer a forever-modern and unified digital experience.
- Unemployment Insurance transformation enables governments to respond rapidly to the ever-evolving technology and constituent expectations.
CHALLENGE
The demand for modern government services and better constituent experience has never been greater.
Government agencies are battling fraud, aging systems, and security threats while striving to enhance service delivery and ensure a consumer-grade digital experience for constituents. Legacy unemployment insurance systems require modernization to meet the needs of constituents, combat fraud, and help agencies operate more efficiently and effectively.
Capabilities
Governments strive to deliver consumer-grade digital experiences to people, keep security threats at bay.
TCS’ fully integrated tax, benefits, and appeals Unemployment Insurance transformation services offer a forever-modern and unified digital experience for people. Our approach includes advanced organizational change management to ensure smooth agency adoption and the realization of targeted outcomes.
TCS has been working with US states to deliver unemployment benefits for over 20 years, with the last decade focused on transforming the employment journey for people.
TCS has successfully implemented unemployment insurance transformation in five states, with projects underway in three more states. We tailor every unemployment insurance implementation to the unique requirements of each state.
Key features include:
Flexible, interoperable, configurable systems
Simplified user interface to ensure equitable access
Data analytics
Cloud-first for greater scalability, reliability, and visibility
Machine-first delivery automation for optimized workload and high efficiency
BENEFITS
TCS helps governments transform the delivery of labor and workforce services.
Our transformation approach delivers configurable, interoperable, and extensible unemployment insurance systems that help government agencies:
Deliver simplified, equitable, easy-to-understand access to unemployment services.
Prevent fraud before paying out false claims.
Increase operational efficiency through automation, allowing the workforce to focus on helping customers instead of manual, mundane tasks.
Lower operational costs with a cloud-based capabilities that is scalable, flexible, and forever modern, to adapt to changing needs, evolving technology, and new legislation over time.
The TCS difference
Partnering with TCS helps governments transform how they serve people and deliver digital experiences that drive better outcomes.
We believe public sector change starts with the way change is delivered. TCS helps governments transform their ability to respond rapidly to ever-evolving technology and constituent expectations, enabling consumer-grade digital experiences and a future-ready workforce.
Understanding the government’s needs and making a long-term commitment to its success are the first steps in bringing about change. After all, people deserve to have a government that is available for them when and how they need it.
The TCS difference
- Forever modern: TCS’ services and delivery model support continuous modernization, which allows for changes in technology and user needs over time.
- A new vision: We believe fresh perspectives bring new ways of doing things. We are innovators and thought leaders with a proven track record of success.
- Delivery certainty: Our established global presence, scale, and stability afford us the luxury of focusing on clients’ long-term vision and success. TCS upholds commitments to provide holistic services with certainty.
- Resilient and agile: Our forward-thinking services, platforms, and approach allow for proactive responses to changes in technology, constituent demands, laws, and regulations.
- People-centric: Our approach maps services to persona-based journeys, curating equitable and tailored access to citizen-centric experiences with public services.
- Innovative: We leverage our private sector experiences and learnings into work with the public sector to deliver proven services that lower risks and yield better outcomes.
- Holistic: Our integrated systems promote agency interoperability and deliver a common digital government experience that spans the lifecycle of government services.
- Purpose-driven: We believe transformation is about more than technology; it is about empowering change that supports the development of happy, healthy, and productive communities.
Infographic of the key areas and benefits of transforming labor and workforce services in the US with TCS