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Perpetually Adaptive Enterprise

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

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    What we do

    Perpetually Adaptive Enterprise

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Perpetually Adaptive Enterprise
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    About Us

    We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    About Us
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
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    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
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    • Argentina
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    • Canada
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    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
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    24 Oct 2025 TCS Collaborates with Google Cloud to Launch Google Cloud Gemini Experience Center in Riyadh, to Drive AI Innovation Across MEA
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
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    • Public Services
    • Solution

    TCS Paid Family and Medical Leave Solution

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    TCS Paid Family and Medical Leave Solution

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    Highlights

    • Several US state governments have passed legislation to implement Paid Family and Medical Leave (PFML) programs to support workers and their families during key life events, such as childbirth or illness. 
    • TCS’ PFML solution is helping states meet their unique requirements and serve constituents with consumer-grade digital experiences. 
    • The integrated, holistic, cloud-based solution is capable of handling all facets of a PFML program with ease. 

    On this page

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    Overview Challenge Solution Benefits

    Overview

    TCS is empowering US state governments through purpose-built Paid Family and Medical Leave (PFML) technology and administration services.

    Paid Family and Medical Leave (PFML) is a program that provides paid benefits to individuals needing time off for critical life events such as medical emergencies, bonding with a new child, or caring for a family member faced with medical issues. Although currently required only in eleven states, similar legislation is being contemplated by at least 28 other states in the US – a trend accelerated by the COVID-19 pandemic.

    Challenge

    As more states consider adopting PFML programs to support workers and their families, PFML’s unique nature has become increasingly apparent. 

    No two states are exactly alike, which gives states the flexibility to build a program that meets their constituents’ needs, but it also means there is no template to follow. 

    While this comes with several challenges, it also means there are numerous opportunities to stand up PFML programs quickly without an onerous technology burden, resulting in an effective and long-lasting program.

    States must respond to new laws, policies, economic drivers, and changing constituent expectations. 

    With the increasing adoption of PFML programs, states have an opportunity to support workers and their families during crucial life events, helping people remain in the workforce when they need time off for family or medical care.

    TCS has developed a new platform tailored to PFML’s unique requirements, with the ability to customize for each state’s specific needs. Developed by experts in PFML, this perpetually adaptive solution helps states respond rapidly to ever-evolving requirements and serve people with the equitable, inclusive, consumer-grade experience they expect.

    Solution

    TCS offers technology solutions and program administration services to support states in implementing and administering PFML programs.

    TCS’ PFML platform is tailored to PFML’s unique requirements and allows states to customize for their specific laws and needs.

    The integrated, holistic, cloud-based solution is capable of handling all facets of a PFML program, including:

    • Tax collection

    • Eligibility determination 

    • Case management and appeals

    • Benefits distribution

    • Audits

    • Financial accounting 

    • Fraud prevention

    • FedRAMP certification

    The solution allows for seven-day initial decision timeliness and 30 days for claims. 

    TCS also offers program administration services, allowing agencies to implement a PFML program quickly with knowledgeable staff to support end-to-end program administration. Trained staff are ready to perform premiums collection activities, claims intake, and adjudication support. 

    Benefits

    TCS’ purpose-built PFML solution and support services help to ease a state’s implementation and administration of a new PFML program. 

    Key benefits include:

    Purpose-built for PFML: TCS’ modern, cloud-based solution is tailored to PFML requirements and designed for quick implementation. The system is designed with critical functions built-in, providing 80-90% compliance out-of-the-box.

    Configurable and flexible: The solution is easy to customize and can meet diverse state and federal requirements. States can configure the leave types, and the system can integrate seamlessly with other systems, such as unemployment insurance.

    Efficiency: With artificial intelligence and machine learning-led automation, there is a significant reduction in time and effort agency staff need to invest in manual or repetitive processes, freeing up the workforce for higher-value activities and reducing the overall cost of operations.  

    Fraud prevention and security: TCS’ solution continuously monitors, identifies, and prevents fraudulent activity. It can integrate with third-party identity verification tools to help prevent fraudulent payments.

    Intuitive and easy-to-use: Designed to provide an accessible, equitable, and easy-to-navigate user experience, the system guides the user on what information and which documents to submit as they fill out the claim, increasing response accuracy and reducing confusion.

    Effective decision-making: Built-in business intelligence reporting provides data-driven insights, including sentiment analysis, trend plotting, configurable dashboards, and what-if analytics.

    Related reading

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