Overview: Managing employees effectively

Marks & Spencer (M&S) needed to transform their human capital management (HCM) systems to effectively manage their over 83,000 employees.

Aligning the HCM systems with key business goals and improving user experience for their staff was a critical aspect of the revamp. 

The challenge: Revamping complex HR systems

An obsolete, highly customized, and complex system prevented M&S from adding new features and enhancements.

They needed a one-stop portal with better accessibility and reliability that would serve as a single source of business intelligence for HR reports. A dynamic HR hub was the only way M&S could realize the vision of a world-class talent management system.

The solution: A single-point HR hub

With our rich domain expertise in retail and technology, TCS partnered with M&S to deploy a host of new HR features.

We upgraded their Oracle PeopleSoft human capital management system and implemented a dynamic portal called PeopleSoft Interaction Hub that acted as a gateway to several HR applications.

All HR functionalities were integrated via a convenient and user-friendly single sign-on feature. M&S’ employees were now able to easily view and manage relevant HR information and their personal data.

By incorporating Oracle Business Intelligence reporting features, our solution allowed HR data reports to be directly published on a standardized portal. We eliminated complex and cost-prohibitive customizations by mapping business requirements onto out-of-the-box PeopleSoft 9.2 features, applying industry best practices.

We implemented a load balancer to optimize network traffic and used IBM Tivoli to alert and monitor, improve batch processing of HR data, and to maximize IT application availability.

The benefits: Employee satisfaction

TCS provided an easy-to-use, engaging platform for HR practices.

By enabling M&S to transition to a robust Oracle database, we propelled IT efficiency, system performance, and employee satisfaction.

What Made it happen