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Retail / white paper
Dheeraj Shah
Head - Retail Supply Chain Practice, Retail, TCS
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From the Hype to the How: Building Digital Prowess in the Retail Supply Chain
The omnichannel retail supply chain ecosystem has traditionally consisted of boxes, cartons, pallets, and totes. However, the expectations of omnichannel customers—speed and flexibility, transparency, authenticity, and ethical standards—is challenging the ‘physical’ supply chain to evolve into a ‘phygital’ front runner.
While digital technologies such as IoT, AGVs, blockchain, and automation are emerging as key drivers of customer experience and operational efficiencies, they also open up discussions such as:
This paper discusses the key considerations for building digital prowess in the retail supply chain.
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