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The Visible Supply Chain: Serving Customers Teppanyaki Style

Dheeraj Shah

Head, Retail Supply Chain Practice, TCS

Prasanna Iyengar

Retail Supply Chain Consultant, Retail Supply Chain Practice, TCS

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Omnichannel supply chain 'must-haves' to deliver a seamless customer experience.  

Teppanyaki Steakhouses place their chefs and kitchen in front of their patrons. Similarly, the retail supply chain is moving from the backend to the forefront.

For the supply chain to become the focal point of omnichannel experiences, retailers have to understand:

  • Supply chain elements which are now visible

  • Must-haves for an efficient supply chain

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