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Balaji Jagannathan

Head, Travel and Hospitality Practice, Travel Transportation and Hospitality, TCS

Opening up a world of predictive alerts for proactive service delivery.

IoT can help airlines take their digital initiatives to the next level by creating: 

  • Hyper-personalized customer experiences

  • Sensor-based 'track and trace' applications 

  • Data-driven operational improvements  


About the author

Balaji Jagannathan
Balaji Jagannathan heads the Strategic Initiatives Group of Travel and Hospitality at Tata Consultancy Services (TCS).
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