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Soaring into the Future: How IoT is Transforming the Airlines Industry

Balaji Jagannathan

Head, Travel and Hospitality Practice, Travel Transportation and Hospitality, TCS

Opening up a world of predictive alerts for proactive service delivery.

IoT can help airlines take their digital initiatives to the next level by creating:

Hyper-personalized customer experiences
Sensor-based 'track and trace' applications
Data-driven operational improvements

About the author

Balaji Jagannathan

Balaji Jagannathan heads the Strategic Initiatives Group of Travel and Hospitality at Tata Consultancy Services (TCS).