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Business 4.0™ for Managing Impact of COVID-19 on Travel and Hospitality

Shankar Narayanan

President and Global Head, Retail, CPG, Travel & Hospitality at TCS

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The way forward for T&H recovery post COVID

As the dust settles from the impact of COVID-19 on Travel and Hospitality (T&H) business an imperative need will be to focus on providing personal health and well-being assurances to customers as well as employees as a priority. Remaining true to this ask requires the various industry players to build purpose-centric ecosystems with products and services that look beyond traditional boundaries and offer holistic solutions:

  • Building financial resilience for sustainable operations
  • Going digital in a human-centric business
  • Building adaptable business and operating models
  • Purpose-centric ecosystems to drive sustainable growth
  • Harnessing customer loyalty to rekindle demand

 

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