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The way forward for T&H recovery post COVID
As the dust settles from the impact of COVID-19 on Travel and Hospitality (T&H) business an imperative need will be to focus on providing personal health and well-being assurances to customers as well as employees as a priority. Remaining true to this ask requires the various industry players to build purpose-centric ecosystems with products and services that look beyond traditional boundaries and offer holistic solutions:
- Building financial resilience for sustainable operations
- Going digital in a human-centric business
- Building adaptable business and operating models
- Purpose-centric ecosystems to drive sustainable growth
- Harnessing customer loyalty to rekindle demand
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