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    TCS is here to make a difference through technology.

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      TCS is here to make a difference through technology.

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      Discover all solutions
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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      View all
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      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      View all
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      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
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      View all
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    • TCS BaNCS™
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    TCS BaNCS Research Journal Issue 15 – Frictionless finance

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    Products & Platforms

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
    Learn More
     about Banking Services Transformation: Unlocking Exponential Value
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    Drive Smarter Financial Fraud Detection with Generative AI
    Generative AI can help banks and FIs outpace fraudsters and fight financial crimes like money laundering while improving customer experience and compliance.
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    Preparing Financial Crime Risk Management Frameworks
    In response to anticipated regulatory changes, FIs must reevaluate their risk management frameworks to address growing threats and stay resilient. Learn more.
    Article
    16 May 2025
    AI in European Banking: Adoption Challenges and Opportunities
    For successful AI adoption, banks must prioritize workforce reskilling, people and culture, and collaboration while navigating GDPR and EU AI Act. Learn more.
    Blog
    14 May 2025

    Solution

    TCS BaNCS™ This will open an overlay

    TCS BaNCS™: Enabling Transformation in Banks and Financial Institutions

    Offering Software-as-a-Service across a stack of solutions and applications, TCS BaNCS facilitates smooth transformation in financial services and drives growth.
    Learn More
     about TCS BaNCS™: Enabling Transformation in Banks and Financial Institutions
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    Related Insights
    AI in European Banking: Adoption Challenges and Opportunities
    For successful AI adoption, banks must prioritize workforce reskilling, people and culture, and collaboration while navigating GDPR and EU AI Act. Learn more.
    Blog
    14 May 2025
    TCS BaNCS Newsletter on Banking, Insurance, and Capital Markets
    The 33rd edition of the TCS BaNCS customer newsletter features our trusted partnerships in banking and finance and insights from our solution experts and SMEs.
    Report
    23 Feb 2023
    TCS BaNCS Customer Newsletter - Edition 31
    Read the TCS BaNCS customer newsletter to know our leadership view, customer stories, and how financial institutions can benefit in a hyperconnected world.
    Report
    21 Feb 2023

    Highlights

    • “Frictionless finance” is a phrase we use to describe an ideal state for customer journeys in financial services. 
    • In all our customer engagements and product development agenda, we are constantly striving to eliminate or reduce the obstacles i.e. friction, between customers and their financial goals and objectives.
    • In this issue, we highlight several examples of frictionless journeys across commercial lending, retail transaction banking, asset servicing, etc.

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    Zero-downtime inpage
    AI in payments inpage
    Loan management inpage
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    Frictionless payment inpage
    Single event inpage
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    Single event Commercial lending Zero-downtime AI in payments Loan management Digital contracts Make some music Frictionless payment

    TCS BaNCS Research Journal Issue 15 – Frictionless finance

    In this issue of the TCS BaNCS Research Journal, we cover a range of topics sharing our latest research and results from financial solutions that support customers from the smallest micro-business to the largest enterprise.

    • In the front office, we demonstrate how to automate document production and reduced turn-around time in commercial lending, enable faster response times for investors in cross-border financial instruments, and expand financial inclusion for MSMEs.

    • In the middle office, we show automated approaches to regulatory reporting for non-performing loans, describe a range of solutions for messaging and interoperability across various payment networks, and explore a new approach to authenticate identity using sound.

    • In the back office, we show how a client eliminated ATM and POS downtime for quarterly software upgrades throughout a large transformation initiative, highlight benefits from a recent core transformation initiative, and imagine new applications for generative AI in payment processing. 

    What these research topics have in common is that they point toward the frictionless future of financial services.

    • Single event processing in corporate actions

    Traditionally, large custodian banks had multiple position-keeping and asset servicing systems servicing their different entities. The biggest drawback of this decentralization model was that the same event was being processed multiple times across all the different entities of the same bank. Single event processing ensures that a corporate actions event affecting different positions, businesses, and entities is processed only once.

    • Eliminating friction in report generation, relationship-based pricing, and cross-entity transactions

    When one of our North American clients went live on TCS BaNCS, it marked a major milestone in the North American banking industry’s march towards modernization. In this article, we describe three before-and-after scenarios that demonstrate how TCS BaNCS built frictionless digital financial journeys for the bank and its customers. 

    Optimizing commercial lending for convenience, speed, and agility

    Commercial loan assessment has always been long-drawn. High-ticket loans require detailed assessment, multiple validations for authenticity/ accuracy of documentation, multiple levels of approvals, and back-and-forth communication between a borrower and the financial institution. Analogous to retail lending, commercial borrowers are also looking towards agile and nimble lenders/ FIs who can provide a swift, frictionless experience. Recent strides by fintech organizations and central governments towards digital initiatives are pushing the boundaries of the art of the possible.

    Zero-downtime operations during agile rollouts

    A leading bank in Switzerland adopted agile delivery as part of a transformation initiative, and the result was a greater number of planned shutdowns of the bank’s entire network. Find out how TCS worked with the bank to reduce the impact of these agile upgrades using a Digital Minimal Core that even during a software upgrade, provided a real-time feed of transactions across customer channels, ensured longer availability of ATM and POS services, and maintained consistent availability of accurate balance inquiries.

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    From the front office to the back office, be it retail or commercial banking, be it the custody value chain or a private wealth management scenario, we constantly seek new ways to create smoother customer journeys. Equally important though is knowing when friction is necessary. Just as a frictionless highway would be unsafe, so would be a ‘one-click’ SMS that empties your bank account. Our goal is to have frictionless customer journeys leading to the moments where friction is necessary and appropriate….

    Venkateshwaran Srinivasan

    Global Head, TCS Financial Solutions (TCS BaNCS)

    Unlocking the possibilities of frictionless payments experiences with Generative AI

    AI (artificial intelligence) is a broad term that refers to the ability of machines to perform tasks that would typically require human intelligence, such as perception, learning, reasoning, problem-solving, and decision-making. It can be divided into two main categories: (i) Narrow or specific AI and (ii) Generative AI. Generative AI can have several applications in the world of payment processing. This article unravels frictionless payments experiences using Generative AI.

    Automated and seamless loan management for a leading Canadian bank in India  

    A leading Canadian bank with a significant commercial presence in India automated loan management to comply with the Reserve Bank of India’s Income Recognition and Asset Classification (IRAC) norms for classifying assets and providing for bad loans. Find out how TCS provided a comprehensive solution to automate the monitoring of assets, account for bad loans, and report on non-performing loans (NPLs) in full compliance with IRAC.

    Revolutionizing digital contracts: TCS BaNCS’ blueprint for seamless, democratized contracting

    Financial institutions need the agility and flexibility to customize document templates at speed and scale while still ensuring specificity in specific contractual documents, appropriateness for the lending context, and compliance with regulatory guidelines. TCS BaNCS has pioneered a novel mechanism for managing the production of a large volume of contractual and assessment-related documents, putting document template management into the reach of virtually any financial institution.

    Let’s make some music

    While Alexa, Siri, and others have been around for a while and require a human being to communicate with them using voice. Now, imagine if all these devices can communicate with each other when in proximity, without the need for office/network/wi-fi, and in a manner that is inaudible to the human ear. This article focuses on unlocking the limitless possibilities with ultrasonics for frictionless digital banking.

    Frictionless payments journeys in Switzerland

    ISO 20022 standards have set up the base for frictionless payments processing across the country, which adds up to more than CHF 3 BN per year, making Switzerland a leading player in the adoption of ISO 20022-based payments. This article explains the evolution of payment processing in Switzerland and how payment journeys can be supported in a frictionless way with TCS BaNCS for Payments.

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