TCS Connected Consumer and Operations
Power superior customer experience in utilities
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Power CX
This customized service for utilities provides an omnichannel experience to customers with a one-stop-shop for all household and commercial needs.
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Industry
Energy, Resources & Utilities
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Rebalance the energy equation
We work with energy, resources, and utility businesses to create a smart and sustainable future.
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Highlights
- TCS Connected Consumer and Operations leverages an intelligent cloud platform to help utilities build smarter connects with users.
- It provides predictive insights into customer needs, leverages analytics for actionable recommendations, and simplifies migration of protection plans and home warranty offerings.
- It also helps utilities move closer to their sustainable goals by reducing carbon emissions.
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Overview
Fuel personalization with actionable data and analytics.
Utilities need to evolve with the times. To energize themselves for future growth, they require a deep understanding of what customers want and offer services that are more relevant to them. However, the absence of a reliable monitoring system leads to reduced visibility, subpar customer services, and low customer engagement.
Further, the lack of actionable insights prevents companies from streamlining their sales and marketing strategies, leading to increased costs. Which is why utilities are looking for a real-time monitoring and analysis solution to adapt to changing demands and enable new ways of smarter customer interactions.
Solution
Build smart homes and smarter connects with your customers.
TCS Connected Consumer and Operations helps you create smart, sustainable homes for your users. Most importantly, we help you offer a superior customer experience with an intelligent, integrated business cloud platform that supports self-service, real-time monitoring of usage, and analysis of meter and appliance data.
Based on the tenets of sustainability, simplification, and customer service, our service is equipped with home warranty and protection plans that help you provide superior customer experience. It simplifies migration of protection plans and home warranty offerings with TCS’ change management system; provides predictive insights into customer needs; leverages analytics for actionable recommendations; and allows multichannel user journeys. A real-time monitoring system, an integral part of the service, is focused on:
Annuity contracts management: Ensure effective and targeting of contracts, accurate pricing, and seamless onboarding on to new contracts with automated alerts.
Customer-first management: Improve customer interactions by taking TCS’ design-for-experience approach for personalized engagements across preferred channels.
Transparency: Make it easy for environment-conscious users to keep a tab on their usage through real-time information.
Benefits
Stay close to customers with real-time monitoring and a 360-degree view of customer profiles.
Increase first-time resolution of tickets by up to 90%.
Reduce the volume of abortive field visits by 10% through a more effective scheduling and dispatching of field staff.
Reduce carbon emissions by 5% and promote a sustainable environment for your customers.
Strengthen security with advanced authentication.
Stay connected with customers through ‘get local’ and community engagements.
The TCS advantage
Set yourself apart with our key differentiators.
When you work with us, you can make the most of our key differentiators and unmatched partnership to deliver a superior consumer experience and power your growth.
With dedicated labs, joint offerings and event sponsorship, and strategic go to market and product development together, our decades-long partnership with Microsoft enables us to co-create product expertise and build on our advanced knowledge of product launches to help our clients stay ahead.
A strategic Global SI and Microsoft Gold Certified Partner, TCS is also a part of the invite-only Inner Circle for Microsoft Business Applications for 2020/21 and 2021/2022. TCS has also been recognized as the Microsoft US Partner for Field Services.
Our trained consultants and Microsoft-certified professionals ensure the development of customized solutions on Microsoft technologies.
TCS Connected Consumer and Operations is based on the tenets of sustainability, simplification, and customer experience.
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