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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
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    • ignio™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
    • Media kit
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  • Press releases
  • News alerts
  • Analyst recognition
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  • Media kit
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
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      • Download TCS Data Sheet
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    TCS Worldwide
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    • Energy, Resources, and Utilities
    • Case Study

    EDF transforms employee experience

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    Share Utilities’ Race to Net Zero: The Transition to Clean Energy in the UK
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    Energy, Resources & Utilities This will open an overlay

    Rebalance the energy equation

    We work with energy, resources, and utility businesses to create a smart and sustainable future.
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    Highlights: TCS at DISTRIBUTECH International® 2025
    Know about TCS’ role in this utilities industry event, where we showcased our energy sustainability solutions and hosted sessions on workforce safety and more.
    Events
    02 Jan 2025
    Leveraging Industry 4.0 Technologies for Zero Waste Manufacturing
    Industry 4.0 technologies can be utilized to improve resource efficiency, design zero waste manufacturing, and move towards a sustainable and circular economy.
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    17 Oct 2023
    The MW Dispatch Platform: Accelerating NESO's Net-zero Future
    Learn how TCS helped NESO in its drive towards a zero-carbon grid and effectively manage the renewables generation to accelerate the UK’s net zero commitment.
    Case Studies
    16 Oct 2024

    Highlights

    • EDF wanted to overhaul its IT system to serve customers better by improving its response time to rising energy demands.
    • TCS helped EDF modernize its IT landscape by automating mission-critical IT services.
    • TCS’ solution helped EDF integrate all IT monitoring tools and transfer the risk and system maintenance to service providers. 

    In this article

    Overview inpage
    Challenge inpage
    Solution inpage
    Benefits inpage
    What made it happen inpage
    Overview inpage
    Challenge inpage
    Solution inpage
    Benefits inpage
    What made it happen inpage
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    In this articleinpage
    Go to top
    Overview Challenge Solution Benefits What made it happen

    Overview

    EDF’s highly customized service management system with largely manual processes and limited potential for automation made it difficult to predict or prevent system failures and provide an overall resilient service.

    The company wanted to overhaul its IT system to serve customers better by improving its response time to rising energy demands.

    Challenge

    EDF’s IT system for incident handling was purely manual, leaving no room for modernization.

    EDF wanted to serve its business and residential customers better by improving the response time to rising energy demands. To achieve this, the company needed to provide its employees the right tools for improved productivity, better collaboration, and an enhanced IT experience at a reduced cost to serve. 

    Swipe Left
    Swipe Right

    "The collaboration between EDF and TCS has been outstanding, resulting in a ServiceNow implementation which provides our employees as well as customers a true digital experience."

    -Kelvin Wing, Chief Information Officer, EDF Energy

    Solution

    EDF modernizes its architecture and automates mission-critical IT services.

    TCS supported EDF’s transformation initiatives by implementing the Rapid Now 2.0 framework, pre-configured with ITSM industry best practices on the ServiceNow instance. Deep contextual knowledge of EDF’s landscape helped TCS accelerate the turnaround time as it overhauled the customer’s mission-critical IT services by:

    • Leveraging the RapidNow 2.0 Framework, tailor-made to operate within a reengineered service architecture
    • Enabling the adoption of ServiceNow, a managed service platform 
    • Extending the use of agile methodology, where each version release produced a minimum viable product with new features 
    • Delivering a configurable and centralized ITSM platform in collaboration with mvIT, a portal capable of integrating all IT monitoring tools and providing end-to-end visibility of service health

    The platform upgradation enabled a multitude of additional capabilities, including automated provisioning using information technology operations management, systemized security, and vulnerability management using SecOps, while seamlessly integrating with other systems such as M365 through the mvIT portal.

    BUSINESS BENEFITS

    UK utilities major reduces operational costs.

    The hosted platform helped EDF integrate all IT monitoring tools and transfer the risk and system maintenance to service providers. This not only provided end-to-end visibility of service health but also ensured maximum uptime.

    Key benefits include:

    • 50% reduction in manual and automated reports using digital, real-time dashboard
    • £180,000 in annual savings 

    what made this happen

    Imag-Web

    Read how TCS’ solution leverages an AI/ML framework and acquires real-time energy data to help enterprises reduce energy consumption and become sustainable.

    Click here

    AdobeStock_226337409

    As businesses prioritize green products, TCS’ solution helps them achieve supplier sustainability, ESG and SDG priorities, efficient carbon management, and a circular economy.

    Click here

    machine-vision-platform-utilities-automation-asset-inspection-Web-3840x1512

    TCS’ Machine Vision platform addresses the need for utilities’ automation and standardized asset inspection and utilities vegetation management to cut costs.

    Click here

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    Transformation starts here

    Need a partner to share your 'net zero' vision?

    Talk to our experts

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