EDF’s highly customized service management system with largely manual processes and limited potential for automation made it difficult to predict or prevent system failures and provide an overall resilient service.
The company wanted to overhaul its IT system to serve customers better by improving its response time to rising energy demands.
EDF’s IT system for incident handling was purely manual, leaving no room for modernization.
EDF wanted to serve its business and residential customers better by improving the response time to rising energy demands. To achieve this, the company needed to provide its employees the right tools for improved productivity, better collaboration, and an enhanced IT experience at a reduced cost to serve.
EDF modernizes its architecture and automates mission-critical IT services.
TCS supported EDF’s transformation initiatives by implementing the Rapid Now 2.0 framework, pre-configured with ITSM industry best practices on the ServiceNow instance. Deep contextual knowledge of EDF’s landscape helped TCS accelerate the turnaround time as it overhauled the customer’s mission-critical IT services by:
The platform upgradation enabled a multitude of additional capabilities, including automated provisioning using information technology operations management, systemized security, and vulnerability management using SecOps, while seamlessly integrating with other systems such as M365 through the mvIT portal.
what made this happen