- Energy, Resources, and Utilities
- Case Study
EDF transforms employee experience
4
MINS READ
Highlights
Overview
EDF’s highly customized service management system with largely manual processes and limited potential for automation made it difficult to predict or prevent system failures and provide an overall resilient service.
The company wanted to overhaul its IT system to serve customers better by improving its response time to rising energy demands.
Challenge
EDF’s IT system for incident handling was purely manual, leaving no room for modernization.
EDF wanted to serve its business and residential customers better by improving the response time to rising energy demands. To achieve this, the company needed to provide its employees the right tools for improved productivity, better collaboration, and an enhanced IT experience at a reduced cost to serve.
Solution
EDF modernizes its architecture and automates mission-critical IT services.
TCS supported EDF’s transformation initiatives by implementing the Rapid Now 2.0 framework, pre-configured with ITSM industry best practices on the ServiceNow instance. Deep contextual knowledge of EDF’s landscape helped TCS accelerate the turnaround time as it overhauled the customer’s mission-critical IT services by:
The platform upgradation enabled a multitude of additional capabilities, including automated provisioning using information technology operations management, systemized security, and vulnerability management using SecOps, while seamlessly integrating with other systems such as M365 through the mvIT portal.
BUSINESS BENEFITS
UK utilities major reduces operational costs.
The hosted platform helped EDF integrate all IT monitoring tools and transfer the risk and system maintenance to service providers. This not only provided end-to-end visibility of service health but also ensured maximum uptime.
Key benefits include:
what made this happen
Read how TCS’ solution leverages an AI/ML framework & acquires real-time energy data to help enterprises reduce energy consumption & become more sustainable.
As businesses prioritize green products, TCS’ solution helps them achieve supplier sustainability, ESG and SDG priorities, efficient carbon management, and a circular economy.
TCS’ Machine Vision platform addresses the need for utilities’ automation and standardized asset inspection and utilities vegetation management to cut costs.