Services
Microsoft Cloud
TCS and Microsoft Cloud: Driving Business Transformation
Highlights
- Unlock the true power of Microsoft 365 Copilot with TCS Services on Microsoft 365 Copilot, that offers tailored rollout strategies that align with your unique objectives, including enhanced workforce productivity, improved user experience, and transformed business processes, delivering a scalable, enterprise-ready approach to enable Copilot for all personas within the organisation.
- With TCS Services on Microsoft 365 Copilot, organisations can accelerate adoption in a secure and compliant manner, with strategies tailored to meet the specific needs of their workforce. From seamless onboarding to insights-driven deployment, we empower collaboration, foster innovation, and provide real-time support to ensure maximum value from Copilot across the enterprise.
- The artificial intelligent (AI) assistant accelerates digital transformation by enabling scalable and adaptive workplaces, turning AI pilots into enterprise-wide, return on investment (ROI)-driven solutions that improve employee productivity, and, in turn, employee satisfaction.
Overview
TCS Services on Microsoft 365 Copilot can drive Copilot adoption at scale.
Organisations are eager to harness artificial intelligence (AI) for innovation and efficiency, yet many face challenges in adoption due to fragmented strategies, limited expertise, and unclear return on investment (ROI). Without a cohesive road map, isolated experiments often lead to inconsistent results and stakeholder resistance. Integrating AI into existing workflows and ensuring data readiness can be more complex than anticipated. These hurdles underscore the need for a structured, business-aligned approach to AI adoption that builds confidence and drives sustainable transformation.
Solution
TCS Services on Microsoft 365 Copilot drives Copilot adoption through a proven framework that ensures readiness, security, and alignment with business objectives.
It guides enterprises through a structured, tailored approach to adoption. By assessing an organisation’s current Copilot journey, it helps deliver services that drive effective implementation. The assessment process includes conducting pilots to build a strong business case, supporting large-scale deployments, enhancing Copilot capabilities with productivity-focused agents, and transforming the workplace with advanced agentic AI experiences—all aligned to the enterprise’s unique maturity and goals.
Here's how TCS helps large-scape adoption of Copilot (see Figure 1):
Figure 1: Transformation road map with Microsoft 3
Figure 1: Transformation road map with Microsoft 3
1. Pilot (onboard + rapid adoption)
- What it is: Conduct a controlled pilot to onboard users and validate business impact before full-scale rollout
- How TCS provides it:
- Assess readiness and define pilot scope
- Configure governance and security guardrails
- Capture usage insights and ROI metrics to build a strong business case
2. Largescale implementation (scaled usage)
- What it is: Enable enterprise-wide deployment of Microsoft 365 Copilot
- How TCS provides it:
- Use a structured adoption framework for phased rollout
- Integrate Copilot into existing workflows and compliance policies
- Create reusable prompt libraries and automation workflows
- Create a persona-based scenario library that enables every role to embrace Microsoft Copilot—from simple adoption (OOB use cases using Microsoft 365 Copilot) to advanced customisation (capturing agent-specific use cases)—for maximum business impact.
- Enable self-paced learning and Copilot enablement sessions along with other resources like frequently asked questions (FAQs), and communities that empower users to get the most of Copilot
- Track impact and key performance indicators (KPIs) in real-time to guide improvements and drive smarter decisions
- Provide change management and training for smooth adoption across all personas
3. Augment with agents (agents @ work)
- What it is: Enhance Copilot capabilities for productivity leveraging first party and personal agents
- How TCS provides it:
- Develop and deploy first-party agents like research analyst and other frontier agents.
- Enable citizen development with Copilot Studio Lite (no-code agents)
- Enable purposeful agents like the knowledge management assistant for retrieving enterprise knowledge, HR assistant for obtaining HR-published information
- Enable champions community to curate and build agentic experiences
- Continuously optimise agent performance based on user feedback
4. Transform workplace with agentic AI
- What it is: Build advanced AI-driven experiences through persona-specific agents to redefine employee experience.
- How TCS provides it:
- Build agents with enterprise connectors and integration
- Build autonomous agents
- Muti-agent orchestration
- Deliver ongoing support through managed services and continuous improvement
Benefits
Unlock the full potential of Microsoft 365 Copilot with TCS with a secure, structured, and scalable adoption journey for your enterprise.
TCS combines deep consultative expertise with advanced implementation capabilities to help organisations seamlessly adopt and extend Microsoft 365 Copilot to reimagine their workplaces.
Our customers have experienced measurable impact through successful implementation of TCS Copilot-based offerings:
- Achieved rapid workforce adoption: Adoption scaled to nearly 25% of the workforce, covering diverse roles and personas.
- Delivered enhanced work quality: Achieved approximately 87% improvement in output quality.
- Maintained high engagement: Maintained monthly active usage rates above 90%, ensuring sustained adoption.
- Driven efficiency gains: Delivered 18–20% productivity improvement by embedding Copilot into core workflows.
The TCS advantage
As a trusted leader in AI, automation, and enterprise transformation, we help organisations unlock the full potential of their digital workplace.
- Our early lead in generative AI (GenAI), as demonstrated by over 100 AI and GenAI implementations for our long-standing clients, helps drive enterprise transformations with unmatched speed, scale, and precision.
- We bring extensive experience gained through enabling Copilot adoption right from pilot through to enterprise-wide rollout. Our approach not only accelerates deployment but also enhances workplace productivity by building advanced agentic AI solutions tailored to organisational needs.
- Our deep expertise and strong partnership with Microsoft, including co-innovation on Copilot Studio, sets us apart. We are consistently recognised as a leader in digital workplace services by top analyst firms such as Gartner, Everest Group, NelsonHall, Avasant, ISG, and IDC. We are proud to be named a Leader in the 2025 Gartner® Magic Quadrant™ for ‘Outsourced Digital Workplace Services’.