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13 MINS READ

Frank Diana

Lead, Digital Workplace unit, TCS

Ashok Krish

Lead, Digital Workplace unit, TCS

HIGHLIGHTS

  • Constant change is now a permanent feature of doing business. Learn how organizations must consider flexible workforce models to plan the future workforce.
  • Organizations will need to adapt faster, be better able to orchestrate complex systems, be less hierarchical and more connected with the frontline, and be able to collaborate more effectively with a broad range of ecosystem partners.
  • Expect a future in which customer value is delivered through a seamless blend of AI-enabled automation, digital tools, and human skills and expertise.