Industry
Manufacturing
Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
Services
Enterprise Solutions
Accelerate Enterprise Digital Transformation for Sustainable Change
Highlights
- Manufacturers often grapple with complex service operations and focus their customer service and support efforts on addressing requests that impact productivity and profitability.
- Built on Oracle Fusion Cloud, TCS’ Crystallus™ Service Logistics offering ensures seamless intelligent supply chain coordination, maximizing production efficiency for manufacturing companies.
- TCS Crystallus™, leverages industry-specific scenarios to help manufacturers with predictive analytics as well as automated solutions to maximize service-related revenue and enhance customer satisfaction.
In this article
Overview
Collaborate with customers to gain a holistic understanding of their needs.
The manufacturing industry requires a contextualized, predictive, and value-driven customer service approach to maximize business value and foster long-term customer loyalty. However, the complexity of manufacturing operations often restricts customer service to cost efficient issue resolution rather than a strategic drive of value. Key challenges include:
- Delays in delivering the right resources to the right location, impacting service quality and operational continuity.
- Fragmented customer service management processes including spare parts distribution, repair, replacement processes, and query resolution
- Lack of cost visibility and profitability insights, preventing informed decision making and profitability optimization.
Seamlessly integrating service operations with the supply chain and finance functions is critical to overcoming these challenges. A connected ecosystem enhances resource allocation, process efficiency, and financial accountability.
Solution
Maximize service revenue— unlock your business potential.
TCS Crystallus™ Service Logistics leverages Oracle Fusion Cloud to help clients maximize service revenue potential with an intelligent, automated, and pre-configured industry asset. It enables predictive maintenance for machines, software, hardware, and bundled products— transforming service operations from reactive to proactive.
With our offering, you can:
- Automate maintenance service requests — trigger requests based on a subscription model, ensuring timely maintenance
- Intelligently assign requests — automatically route service requests based on category for faster resolution
- Streamline service order fulfilment — efficiently manage spare parts replacement, return and repair, and query resolutions
- Optimize warranty management — seamlessly handle both included and extended warranties
- Enable deferred revenue recognition — accurately recognize revenue across different subscription models
Our offering includes a comprehensive suite of pre-built artifacts to accelerate the deployment and ensure seamless adoption. By leveraging TCS CrystallusTM Service Logistics offering, manufacturers can shift from a reactive customer service model to a predictive value-driven strategy.
Benefits
Boost service revenue with intelligent value-driven service management.
With TCS Crystallus™ Service Logistics offering, manufacturers can:
- Accelerate their issue resolution process — capture, diagnose, and resolve customers’ issues faster, by up to 10%, improving service responsiveness.
- Enhance customer experience — strengthen front-office and back-office integration, leading to approximately 20% improvement in service efficiency.
- Reduce maintenance costs — minimize equipment downtime and lower maintenance efforts by up to 25% through enhanced rule-based notifications.
- Faster implementation and time-to-value — gain 30% scheduling advantage with a pre-configured jump-start kit for rapid deployment.
- Data-driven decision making — leverage predictive insights to drive strategic business decisions and optimize service performance.
The TCS Advantage
Provide strong domain and contextual expertise for the supply chain and finance functions
Partnering with TCS, you can:
- Leverage our three-decade strategic partnership with Oracle solutions to modernize and drive business value.
- Gain deep industry and process expertise through our end-to-end consulting, implementation, and managed services.
- Harness the power of Oracle Cloud Platform with our ready-to-deploy assets that include pre-configured instances, process and configuration documents, and test scripts.
- Fast track innovation, reduce costs while ensuring seamless delivery and rapid go-to-market.
