Retail Major Transforms its Global Supply Chain
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Highlights
- Nearly 8 billion AED ($2.1+ million) spent on non-trade projects.
- Utilized Oracle Cloud ERP to transform the sourcing and procurement process.
- 100% digitized corporate retail project management.
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Challenges
Landmark needed to meet compliance deadlines and curb excessive procurement spends.
Based out of Dubai, the Landmark Group is a multinational retail giant, with 2,300 stores in 22 countries and a number of partners/in-house brands. This created a highly complex sourcing and procurement landscape, leading to:
● Nearly 8 billion AED ($2.1+ million) spent on non-trade projects
● Lack of institutionalized capex control
● No centralized system for corporate projects management
● Limited time to achieve VAT compliance, without disrupting in-store operations
The client realized procurement digitization was vital, and collaborated with TCS, recognizing our extensive knowledge of Oracle Cloud-based ERP.
Solution
TCS leveraged its PaaS capabilities to offer a unique Oracle Cloud ERP solution.
Taking a Machine First™ approach, TCS decided to automate key tasks across the sourcing-to-onboarding pipeline. A detailed blueprint was outlined, in collaboration with business stakeholders, finance managers, and divisional heads of Landmark’s different group companies to understand the operational, technical, and legislative touch-points underlying its vision. This helped find pain-points and recommend standard procedures for non-trade project management. As a result of this analysis, TCS:
● Utilized Oracle Cloud ERP to transform the sourcing and procurement process
● Custom-configured the Oracle Cloud suite in-line with Landmark’s unique requirements
● Leveraged TCS’ PaaS capabilities to right-size the solution
● Helped adopt cloud-based financials with OCR support for automated invoice processing
● Automated the vendor onboarding process, removing manual errors
● Retrofitted Oracle eBS R12, retail management system and point of sales systems for VAT compliance
Following agile methodologies, TCS was named as a ‘Super Partner’ by Landmark Group’s CFO.
Benefits
Landmark successfully met VAT deadlines, reducing manual effort requirements by 50%.
Landmark achieved end-to-end digitization for corporate project management and gained wide recognition for its VAT implementation approach. The new Oracle-based system enhanced visibility, reducing costs and enabling smarter vendor negotiations.
- 50% faster sourcing and negotiation process
- 100% digitized corporate retail project management
- 0 ambiguity in payment processing
- 50 FTE reduction because of lower manual dependency
- 100% process integration actioned, enabling significant savings due to improved visibility
- 0 disruption to business across 2 countries, 900 stores, and 5000 counters
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