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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
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    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
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    • Hong Kong SAR
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    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
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    Recent News

    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
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    Find the latest news about TCS
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    • SUCCESS STORY

    Supporting Childcare Providers in a Crisis

    Share Supporting Childcare Service Providers in Scotland During a Crisis
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    TCS and Scotland’s Improvement Service smoothen access to vital COVID funding

    Childcare providers in Scotland have had to make significant adjustments to the way they operate as a result of COVID-19.

    In the immediate period from March 2020, when the collective impact of COVID-19 was felt globally, childcare services in Scotland were closed unless they were delivering to children of key worker families, or to vulnerable children. Since then, childcare providers have been subject to two periods of restrictions.

    In June 2020, the Scottish Government published public health guidance to support the reopening of day care of children services.

    However, meeting this guidance incurred significant additional costs for day care of children services as they adapted their operations and their premises. To help providers meet these costs, the Scottish Government made £11.2 million available through the Transitional Support Fund to provide one-off grants. This Fund was open for applications between September and October 2020.

    This effort was led by the Improvement Service (IS), an organization that has been working closely with the Scottish Government throughout the period of COVID-19 restrictions to support businesses providing day care of children services.

    Simple and secure

    The Improvement Service was set up to deliver support to Scotland’s councils, helping them provide effective community leadership and strong local governance as well as to deliver high quality, efficient local services.

    Its bisaccount.scot platform, which allows businesses to connect to online public services, provided the platform for all of the country’s local authorities to administer and manage the fund for childcare providers within their boundaries.

    Childcare providers could simply and securely set up an account and apply for the fund and were updated by email notification throughout the process. Local authority staff, meanwhile, gained visibility of the whole application and any accompanying documents.

    While bisaccount.scot was an existing service, this new functionality needed to be configured and tested – and given the pressures of a fast-moving global pandemic, time was of the essence. 

    Rapid response

    Tata Consultancy Services (TCS), which has been working with the Improvement Service since 2013, helped the IS redevelop the bisaccount.scot platform to meet the requirements of the application process and turn around the project as quickly as possible using TCS DigiGOVTM framework.

    The Transitional Support Fund was launched in less than 28 days, and nearly 1,600 grants were issued in the period it was available.

    “We’ve been able to mobilise quickly to support the Scottish Government in delivering funding in a way that’s streamlined and straightforward for local authorities,” Andy Campbell, Business and Delivery Strategic Lead at the Improvement Service, says. “By doing some of the heavy lifting on this project, we helped childcare businesses obtain vital financial support quickly and easily.”

    Ongoing transformation

    There are obvious benefits to digitalisation during a pandemic, in which physical touchpoints need to be reduced. For local government, COVID-19 has moved the dial on digital public services from optional to essential.

    But the benefits of such transformations are likely to live on much longer than the current crisis. In fact, it has accelerated existing trends according to Martin Mulholland, Business Development Director at TCS.

    “Government is undergoing some major digital strategy improvements,” he says. “Part of this is the concept of a 20-minute neighbourhood – the idea is that you can easily access the public services you need within a 20-minute radius of where you live.”

    He added that TCS has been working with the Improvement Service to identify areas of future digitalisation. “These are exciting opportunities. Our chief technology officer and some of our futurologists have joined workshops to look for iterative changes to public services. They’re asking, what are we doing now? And how can we redesign those processes? We’ve been helping them map their horizons and look at other areas where we can collaborate.”

    Real-world impact

    Today, as the COVID-19 situation in Scotland evolves, so too does the government’s response. In December 2020, when amid rising case numbers the country was locked down again, the Improvement Service was involved with another round of funding for childcare providers, this time called the Temporary Restrictions Fund.

    Thanks to the flexibility of its platform, the organisation was again able to respond rapidly to help childcare providers access the support they needed.

    It’s this real-world impact that determines the ultimate success of projects like this, as Mulholland concludes: “It’s easy to see the benefits – people who might be having a hard time as a result of the pandemic are getting the support they need. And that makes me truly happy about our work.”

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